Company Overview
At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:
Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life
Summary
This role is set to begin on June 1st for the summer season which ends in mid October. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for performing front desk duties, managing guest relations, and conducting nightly financial reconciliations. The ideal candidate will possess strong customer service skills and have a keen attention to detail, ensuring that every guest's experience is exceptional. Please let us know if you're interested in working a hybrid role as a Front Desk Agent and Night Auditor.
Essential Duties & Responsibilities
- Greet and welcome guests upon arrival
- Complete and submit checklist to Front Office Manager
- Organize and prepare the front desk for next day's arrivals and departures
- Ensure proper billing for packages and groups
- Assist guests with check-in and check-out, exceeding expectations
- Register guests, establish credit, fulfill special requests, and gather accurate information
- Communicate guest needs to relevant departments
- Complete all guest transactions accurately
- Stay updated on property amenities and events
- Manage house bank, checks, and cash per policies
- Follow procedures for posting charges, cashing checks, and refunds
- Communicate professionally via phone, email, and written form
- Maintain accurate inventory of supplies
- Register guests, verify registration, address, and credit info
- Accept payments at registration and check-out
- Keep accurate room availability records
- Manage key control
- Address guest problems and escalate when necessary
- Answer and transfer incoming guest calls
- Resolve guest issues in absence of manager
- Follow proper check-in procedures
- Arrange bell/transportation services for guests
- Perform PBX and Concierge duties as needed
- Maintain knowledge of resort amenities and events
- Maintain professional demeanor and attitude
- Communicate relevant information to the Front Office team
- Report safety issues (broken glass, leaks, etc.) to supervisor
- Handle company property and equipment responsibly
- Keep front desk and colleague areas clean
- Smile and greet every guest especially when they’re in proximity.
- Provide quick and efficient service.
- Remember guest names and use them often in interactions.
- Offer assistance and provide options to guests.
- Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.
Requirements
- Prior hospitality experience experience preferred
- Knowledge of Springer Miller Property management system is highly desirable
- Authorized to work in the U.S.
- Excellent phone etiquette
- Proficient in reading, writing, and speaking English
- Strong computer and Microsoft Office skills
- Ability to work well under pressure
- Accurate in following verbal and written instructions
- Detail-oriented
- Comfortable in a fast-paced environment
- Strong listening and communication skills
- Professional appearance and demeanor
- Team player
- Flexible schedule (evenings, weekends, holidays)
- Ability to interact effectively with guests and colleagues
- Conflict resolution skills
- Passion for creating exceptional guest experiences
- Be Cultural Ambassadors who embody our company values both at work and in their personal lives.
- Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
- Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
- Have a naturally helpful and solution-focused attitude.
Compensation
$21.00 an hour
Benefits
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Room discounts for all team members, as well as for their friends and family immediately upon hire.
- A ski pass or wellness bonus is available during the winter season.
- Discounted bus passes for local commuters.
- Employee Assistance Program
- Pet insurance
This position will be posted until June 30, 2025, unless filled prior to that date.
Job Types: Full-time, Part-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
