Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
We are seeking a clinically experienced and detail-oriented Nurse Educator & Quality Assurance Specialist (Contractor) to support provider education and ensure high-quality clinical documentation and consults across our care delivery ecosystem.
This contract role will focus on educating our interdisciplinary provider network – including physicians, nurse practitioners, nurses, and medical assistants – on best practices, documentation standards, and evolving clinical workflows. In parallel, you will conduct clinical quality reviews of telehealth consults and documentation to promote consistency, safety, and regulatory compliance.
Education & Training:
- Deliver onboarding, orientation, and skills training for new clinical team members across multiple roles.
- Create and update training resources (e.g., presentations, SOPs, job aids) for internal use.
- Conduct periodic refresher trainings or workshops based on emerging trends or observed gaps.
- Assist with provider questions regarding workflows, documentation, or standards of care.
- Collaborate with operations, compliance, and clinical leadership to ensure training materials are aligned with current practice and regulatory expectations
Quality Assurance & Documentation Review:
- Perform retrospective chart reviews of provider consults, documentation, and care notes.
- Evaluate documentation for clinical accuracy, completeness, professionalism, and adherence to internal protocols and external standards (e.g., CMS, HEDIS, HIPAA)/
- Identify patterns in documentation deficiencies or clinical deviations and flag opportunities for training or system improvements.
- Support the implementation of quality initiatives and feedback loops for continuous improvement
Required Qualifications:
- Registered Nurse (RN) or APP (NP/PA) with active, unrestricted license in the U.S.
- Minimum of 5 years of clinical experience, with at least 2 years in an education, quality, or supervisory role.
- Experience with telehealth, outpatient, and diagnostic care settings preferred.
- Familiarity with clinical documentation standards, quality improvement principles, and adult learning methods.
- Working knowledge of risk adjustment documentation requirements, including familiarity with HCC coding principles, MEAT criteria, and best practices for capturing chronic and complex conditions in provider documentation.
- Strong attention to detail, excellent communication skills, and ability to give clear, constructive feedback.
- Proficiency with digital tools such as Google Workspace, EMRs/EHRs, and learning management systems.
Preferred Qualifications:
- Experience in a startup, virtual care, or fast-paced healthcare organization.
- Background in compliance, utilization review, or peer review is a plus.
- Prior experience training multidisciplinary teams.
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