NYC DOE- Trainer

Emerging Tech is seeking a
Trainer
to join our State & Local Programs team!
The Trainer will be responsible for leading in-person and/or virtual training sessions for new IT systems and applications for the New York City Department of Education within their assigned borough. The ideal candidate is
a technically proficient and engaging trainer with a strong track record of delivering effective in-person and virtual training sessions. They are skilled at translating complex technical concepts into accessible instruction, adapting materials for varied user groups, and creating interactive, hands-on learning experiences.

Responsibilities and Duties

• Conduct multiple training sessions per day/week (as needed) based on training requirements, both virtually and in-person, depending on the needs of the borough.

• Facilitate interactive, engaging sessions using hands-on exercises, demonstrations, and use cases that align with the DOE's objectives.

• Provide individualized assistance to participants during training sessions to address specific challenges or questions.

• Customize training materials to fit the needs of different user groups (e.g., teachers, administrators, staff) based on their role and technical proficiency.

• Provide examples relevant to each group, ensuring content is practical and applicable to daily tasks.

• Implement pre- and post-training knowledge checks and surveys to measure baseline knowledge and improvements after the session.
  

• Engage participants through interactive discussions, Q&A sessions, and role-playing exercises that make learning dynamic and relatable.

• Track participant feedback during and after the session and report this to the Lead Coordinator for analysis and action.
  

• Document all training activities, including attendance, participant feedback, and any identified issues that require follow-up.

• Provide weekly reports to the Lead Coordinator detailing the number of sessions conducted, participation metrics, and any challenges faced.
  

Offer support for post-training questions, via virtual office hours or email, to address any user challenges after the session.

• Help troubleshoot issues participants encounter while using the applications, escalating complex issues to the Lead Coordinator or DOE’s IT support team as needed.

Qualifications and Skills

• 3+ years of experience delivering in-person and virtual training sessions, with a focus on engaging and interactive content.

Experience customizing training materials to suit various user groups with different levels of technical proficiency.

• Proven experience providing post-training support and troubleshooting user challenges.
  

• Experience tracking and reporting training metrics, including attendance, engagement, and feedback.
  

• Strong communication skills, with the ability to explain complex concepts in a clear and relatable manner.

• Proficiency in using training tools and virtual platforms for effective delivery.

• Ability to engage participants and foster a dynamic learning environment through interactive exercises.

• Detail-oriented with excellent organizational skills to document training activities and report on progress.

• Ability to work independently and as part of a team, ensuring alignment with project goals and objectives.

What We Offer

• Annual Salary:
  $70K to $80K (based on experience and certifications)
  

• Benefits: Comprehensive health, dental, and vision benefits
  

• Retirement: 401K savings plan with company match
  

• Work Environment: Remote flexibility with occasional travel to federal sites as needed
  

• Paid Time Off (PTO): Generous PTO and federal holidays
  

• Performance Evaluation/Retention Bonus: Opportunity for performance-based bonuses

Equal Opportunity Employer

Emerging Tech, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and free of employment discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local law. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, benefits, training, social, and recreational activities.

We value diversity and strive to create a positive and inclusive work environment where all employees are treated with dignity and respect. Decisions regarding employment are made based on an individual's qualifications as they relate to the job for which they are applying.