OAG - Child Support | Administrative Assistant IV | 25-0586

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.  

The Administrative Assistant provides administrative support duties for management and staff of a child support field office. Work involves clerical and technical tasks associated with processing of child support cases. May serve as the liaison for inventory, purchasing, travel, personnel, safety, records management, leave, facilities, and other duties as assigned by management.  

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas.  As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.  OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. 

Function Description
Performs purchasing liaison duties
Performs office supply duties
Performs inventory liaison duties
Performs volunteer/intern liaison duties and trains volunteers/interns
May serve as a Notary Public
Performs travel liaison duties
Performs administrative duties for the office
Performs postage coordinator duties
Performs time-keeping liaison duties
Assists staff with equipment/building maintenance needs
Processes incoming and outgoing mail
Assists management with tracking and monitoring budget
Performs backup money-handling duties to process child support payments
Serves as backup to the receptionist
Scan and index documents
Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Education: Graduation from high school or equivalent
Experience: Four years of full-time experience working in the following (or closely related) fields: Child Support Program, business administration, complex clerical, secretarial, customer service; may substitute bachelor’s degree from an accredited college or university for the required experience on a year-for-year basis 
Knowledge of office practices and administrative procedures
Skill in using a computer for word processing and data entry/retrieval
Skill in the proper use of punctuation, sentence structure, grammar, and spelling
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Ability to type 45 words per minute (Typing test required at time of interview)
PREFERRED QUALIFICATIONS
Skills: Using WordPerfect, MS Word, and MS Excel software programs
Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit.  A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at  https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER