OAG - Child Support | County Connections Admin (Systems Administrator III) | 25-0509

GENERAL DESCRIPTION

The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas.  Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program. 

The Office of the Attorney General (OAG) Child Support (CS) Information Technology Division is hiring a County Connections Administrator for its End User Services team. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software.

OAG employees enjoy excellent benefits  (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Works closely with various vendors and provides IT support for software apps for County IT Staff and the District Clerk's office. Assists with defining and managing the roles and access privileges of individual network entities users and devices to a variety of applications to prevent unauthorized access. Meets with and understands what is needed from OAG staff when accessing county software to determine level of access the District Clerk will provide and what method to use to request/terminate access. 
Installs, configures, maintains, and administers servers, operating systems, and applications. Analyzes, troubleshoots, and resolves system hardware, software, and networking issues; and provides status reports to management.
Maintains workstation/server data integrity by using appropriate software and hardware solutions along with implementing a schedule of backups for data archiving. Determines operational, technical, and system requirements for the location, installation, operation, and maintenance of servers.
Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
Participates in large roll outs, create pilot plans, and assist with various projects and other End User Service functions when needed. 
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Experience: Three years of full-time experience with systems administration and systems management; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis.
Knowledge of basic network items such as IP(Endpoints), DNS, Firewalls, and Windows Host Files
Knowledge of basic software comprehension such as installation, configuration, packaging, deploying, TS, and usage
Knowledge of Windows OS and Windows user profiles
Skill in reading and understanding Windows log files for troubleshooting purposes
Skill in facilitating meetings and creating presentations
Skill in effective time management - handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to mentor junior technical staff
Ability to work autonomously and complete work efficiently and timely with high-level goals and direction
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work in person at an OAG work location, if needed, working standard hours as directed
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel)  up to 5%
PREFERRED QUALIFICATIONS
Experience with ITSM tools for tracking requests, such as ServiceNow 

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf. 

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER