Join the fast-growing Remodeling and Home Service Company in Chicago Ridge office. Be part of our team and contribute to our Exciting Growth Journey. We are in need of a person who can oversea and manage the admin tasks around the office.
Primary Duties and responsibilities:
1. Scheduling & Coordination
- Schedule client appointments, in-home inspections, and team meetings.
- Maintain and update calendars for consultants and sales reps.
- Confirm appointments and communicate changes promptly to all parties.
2. Client Communication
- Respond to calls, emails, and messages in a timely, professional manner.
- Send appointment reminders, estimate follow-ups, and general updates.
- Log all client communications in CRM or tracking system.
3. Team To-Dos & Task Management
- Assign and track to-dos for estimators, sales reps, and management teams.
- Use task/project software to monitor task status.
- Follow up regularly to ensure deadlines are met; flag overdue tasks for management.
4. Daily Phone Call Reporting
- Log daily phone activity with outcomes and required follow-ups.
- Submit summarized reports to sales/management teams.
5. Weekly KPI Reporting
- Track and report metrics like: number of calls, scheduled appointments, completed inspections, and open tasks.
- Prepare weekly summaries for management review.
6. Administrative Support
- Assist with creating and formatting estimates, proposals, and client paperwork.
- Organize and maintain digital and paper project files.
- Prepare job folders and ensure accurate documentation is available for field teams.
7. Bookkeeping & Bill Payment
- Track bills, due dates, and payment confirmations.
- Coordinate with the bookkeeper or accountant to ensure financial records are accurate and up to date.
- Record client payments, issue receipts, and track outstanding balances.
8. Office & Supply Management
- Order office and project-related supplies as needed.
- Maintain a clean, organized, and professional office environment.
9. Customer Service
- Address client inquiries, scheduling issues, or concerns with professionalism.
- Support smooth transitions between departments.
10. Software & Data Management
- Use CRM and admin platforms to update records and manage workflows.
- Ensure data accuracy for clients, payments, and internal reports.
Key Skills:
- Organized, proactive, and detail-focused.
- Familiar with CRM and scheduling tools.
- Good with numbers, follow-through, and communication.
- Able to manage priorities and support multiple team members.
Minimum Job Requirements
- Candidate must abide by a drug free workplace policy and are subject to testing.
- Proven experience as an administrative or office admin.
- Candidate must be punctual and on time.
- Proficiency in MS Office (MS Excel in particular)
- Computer savvy individual with CRM system knowledge a must.
- College degree preferred.
Please SEND YOUR RESUME for consideration.
Only LOCAL applicants. REMOTE applicants will not be considered.
No Recruiter calls please!
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Weekends as needed
Work Location: In person
