Office Coordinator Clerical - Family Health Center

Cleveland Clinic Community Care offers high-quality, patient-centered Primary Care and Internal Medicine services to communities in Ohio, Florida, Nevada and beyond. From newborns to older adults, our dedicated care teams focus on ensuring wellness, effective treatment and chronic system management. When you join Cleveland Clinic, you become part of an organization transforming the healthcare field every day. Come build a rewarding career alongside a supportive, passionate and welcoming family of caregivers at one of our many Family Health Centers.

At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As Office Coordinator Clerical at Martin Health Tiffany, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both your department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family.

A caregiver in this position works days from 9:00AM - 5:30PM or 9:30AM - 6:00PM.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and perform other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and/or other medical departments.
• Take and relay phone messages for the respective area in a clear and concise manner.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module.
• Input reasons for all visits on all appointments.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications
• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/