Family Services Coordinator

Position Overview

The Family Services Coordinator (FSC) is a professional who provides comprehensive case management for homeless families housed in the 90-day shelter, assist in housing location, and provide on-going case management once housed in rapid re-housing.

Essential Functions

• Complete SPDAT and assessment of clients’ needs, liabilities, and resources as needed per program
• Ensure that the children are enrolled in school and receive educational services with the McKinney Veto Program, Early Learning Coalition (ELC), etc.
• Develop an Action Plan/Commitment to Change, Exit Plan Questionnaire and unit inspection for each household within three days of shelter placement and provide on-going monitoring and progress revision once housed
• Secure all the necessary documentation required for HUD to verify family income from employment, entitlement programs, and other sources
• Ensure client visits are completed at least once a week face-to-face to review progress while in shelter
• Work closely with landlords and Housing Specialist
• Support client through housing focused case management on placed transitioned from shelter into housing
• Once in housing, ensure client visits are completed weekly progressing to monthly face-to-face to review progress until exit
• Collaborate with client and supervisor to establish and budget monthly rental subsidies
• Provide appropriate referrals to GED and/or ESOL classes, tutoring, training programs, counseling, legal services, credit counseling, parenting, life skills classes or other community resources. Link families to different resources available in the community based on family need
• Arrange transportation for families as needed with Mckinney Vento Program
• Advocate on behalf of and with clients to landlords, employer, creditors, alternate agency resources, etc. Encourage the population served to advocate for themselves
• Educate families on problem solving skills when needed
• Make appropriate referrals to other agencies to gain access to additional services clients may need
• Complete special assignments assigned by supervisor
• Onsite FSC will work with clients housed at Program REACH
• Offsite FSC will work with clients housed offsite in motel/hotel locations
• All other duties as assigned

Record Keeping and Information Management

• Provide data for program reporting monthly and as requested
• Monitor the progress of Family Action Plans monthly
• Update family’s demographic information and Services into HMIS as needed
• Keep accurate, up-to-date records of all client contacts and follow-ups and complete relevant forms
• Re-assess families using the SPDAT, or other designated tool, according to Continuum of Care Guidelines, if and when needed
• Maintain Hotel Log and collaborate with hotel management staff on invoices
• Network and create partnerships with hotels/motels in Palm Beach County

Training and Outreach

• Complete trainings as required by agency policy
• Attend Agency trainings and staff meetings
• Attend community meetings as assigned by supervisor
• All other duties as assigned

• Bachelor’s degree in social work or closely related field
• Minimum two (2) years’ experience in social work, human services, or closely related field
• Two (2) years’ experience with case management
• Must be familiar with local support groups and agencies that provide services
• Proficiency with Microsoft Office, standard office equipment, and general computer skills
• Must have excellent verbal and written communication skills
• Ability to deal with challenging situations with tact and professionalism
• Experience working with the homeless and/or vulnerable populations in crisis preferred
• Valid Florida Driver’s License

Working Conditions

• Work is performed in a standard office environment
• Prolonged sitting at the computer
• Driving for face-to-face visits

Physical Requirements

• Ability to lift over your head
• Ability to bend
• Ability to climb stairs
• Ability to lift a minimum of 25 pounds
• Ability to hear and speak clearly