Eagle Home Health is seeking a highly motivated and skilled individual to join our team as a Virtual or Office Medical Support Chat Agent. As a Medical Support Chat Agent, you will play a critical role in providing exceptional customer service and support to our patients and healthcare providers. This is a unique opportunity to work in a fast-paced and dynamic environment, with the flexibility of working either virtually or in our office.
RESPONSIBILITIES:
- Provide professional and compassionate chat support to patients and healthcare providers
- Ensure timely and accurate responses to inquiries regarding medical services and appointments
- Communicate with patients to collect necessary medical information
- Collaborate with healthcare providers to schedule appointments and facilitate care coordination
- Monitor and respond to chat queues in a timely manner
- Escalate complex issues to the appropriate team members for resolution
- Maintain accurate records of chat interactions within our system
- Adhere to all regulations and HIPAA guidelines to protect patient confidentiality
QUALIFICATIONS:
- High school diploma or equivalent
- Minimum of 1 year experience in customer service, preferably in a medical or healthcare setting
- Strong knowledge of medical terminology and procedures
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and multitask effectively
- Proficient with technology, including chat platforms and medical software
- Detail-oriented and able to maintain accurate records
- Compassionate and able to provide excellent customer service to patients and healthcare providers
WORK ENVIRONMENT:
This position offers the flexibility to work either virtually or in our office. The virtual option requires a quiet and professional workspace with reliable internet and computer equipment. Our office environment provides a supportive and collaborative team atmosphere.
BENEFITS:
- Competitive salary
- Health insurance benefits, including medical, dental, and vision
- Paid time off and sick leave
- Retirement savings plan with employer match
- Opportunities for professional development and growth within the company
If you are a compassionate and driven individual who is passionate about making a difference in the healthcare industry, then we invite you to apply for the Virtual or Office Medical Support Chat Agent position at Eagle Home Health today. Join our team and help us provide exceptional care and support to our patients and healthcare providers.
Compensation Range: $80K - $90K
