The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
This is a fantastic opportunity for someone eager to learn, grow, and build their career in a dynamic environment. As part of the team, you’ll work closely with CFS Specialists and Supervisors, helping manage case-related documentation and providing vital administrative assistance.
If you have excellent customer service skills, an eye for detail, and a passion for helping others, this is the perfect opportunity for you to grow with us. We are looking for individuals ready to take the first step in their career, with plenty of room for advancement within the organization.
What We Offer:
- 156% state-matched retirement contribution
- 13 paid holidays
- Generous vacation and sick leave
- Tuition reimbursement
- Public Service Loan Forgiveness (PSLF) eligibility
- 79% employer-paid health insurance
- Dental and vision coverage
- Employer-paid $20,000 life insurance
- Career growth and development opportunities
What you will do as an Office Technician:
- Data Entry & Document Management: Enter case information accurately into databases and assist with copying and organizing case files.
- Organize Case Files: Complete and maintain case files, ensuring all documents are in order and easily accessible.
- Request Documentation: Obtain birth certificates, social security cards, and other necessary records for cases.
- Provide Administrative Support: Assist Child and Family Services Specialists (CFSS) and Supervisors with scheduling, report preparation, and general office tasks.
- Ensure Timely Task Completion: Help complete tasks efficiently and accurately, meeting deadlines.
- Assist with Report Requests: Work with providers to gather and process reports as needed.
- Assist with Medical Consents: Help process medical consent forms, ensuring all information is correct.
- Team Communication: Coordinate with team members and external partners to ensure smooth operations.
- Maintain Confidentiality: Ensure all work complies with privacy laws and maintains client confidentiality.
- Other Administrative Tasks: Assist with filing, phone calls, mail, and any additional office duties.
Requirements / Qualifications:
Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.
Preferred Qualifications: Administrative Experience - At least 1 year of experience in office, clerical, data entry or administrative support roles. Customer Service - At least 6 months of public contact or customer service experience in a professional setting. Computer Proficiency - Proficient in Microsoft Office (Word, Excel, Outlook); can navigate databases and email systems.
Knowledge, Skills, and Abilities (KSAs):
- Knowledge of general office practices, filing systems, and data entry procedures
- Skilled in using Microsoft Office (Word, Excel, Outlook) and standard office equipment
- Strong attention to detail with the ability to organize and maintain accurate case files
- Excellent customer service and interpersonal communication skills
- Ability to manage time effectively, prioritize tasks, and meet deadlines
- Comfortable working in a team environment and supporting multiple staff members
- Able to maintain confidentiality and follow privacy regulations (e.g., HIPAA)
- Willingness to learn new systems, tools, and procedures
- Reliable, self-motivated, and able to work independently when needed
- Basic understanding of how to request, process, or handle official documents
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
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