OMS Manager (North Bergen, NJ)

Support operations and engineering best practices and ensure quality within the End-to-End operations. Collaborate with onsite and offshore team to support and improve the proactive end-to-end monitoring and reconciliation efforts. Provide thought leadership on operation efficiencies and continuous process improvement. Define, track, and ensure compliance with SLAs and KPIs with vendors and integrated systems. Proactively monitor OMS and other system exception reports and work with upstream and downstream teams to analyze for any systemic issues; Focus on automation over manual SOPs. Build dashboards to demonstrate system activities, statuses, availability and other KPIS through data visualization and other techniques wherever possible. Track and drive incidents until proper remediation and closure. Drive communication and strategic planning across internal and external stakeholders to improve consumer experience. Be a subject matter and domain expert in OMS and other downstream systems spaces.

Requires a bachelor’s degree in Computer Engineering, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: in OMS, Retail and Customer Service Systems; in strategy, budgeting, vendor management, system integration, process improvement, incident management, operation efficiencies, project management, or release management; with SDLC using Agile or Waterfall; with operations, software development, or with QA to troubleshoot issues; with resolving technical issues; with tools such as Service now, JIRA, or Confluence; with 3rd party and legacy integrations for payment, tax, fraud, or similar integrations; with various cloud infrastructure like AWS, Azure, Google Cloud, or similar infrastructure; with Store Operations, Customer Service, Inventory, and Order flow; working with vendors or consultants and monitoring their SLAs for improvements; and with IBM Sterling OMS.

Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.

Offering a salary of at least at least $152,859 to $175,000 per year, depending on experience. 40 hrs. per week.

Apply via the career website at https://careers.tapestry.com/. Reference job #AM450949.