On-site Tracking Hardware Support - Hull
Job description
About Genius Sports
Genius Sports is a global leader in sports data and technology, powering the ecosystem that connects sports, betting, and media. With over 20 years of experience and a network of more than 500 sports league partnerships, Genius Sports delivers cutting-edge solutions across five core divisions. With offices across the globe, Genius Sports supports live operations that fuel the digital transformation of sport.
Note: Please submit your CV in English.
Role Overview
As an On-site Tracking Hardware Support (OTHS), you will be the first line of support for Genius Sports’ hardware infrastructure at sports venues. Your mission is to maintain, troubleshoot, and ensure the correct operation of the Dragon tracking systems and video streaming hardware used in elite stadiums.
You will be a key point of contact on-site, working independently or with remote support from engineering teams, ensuring our equipment functions correctly before and during live sports events.
Key Responsibilities
- Serve as the first responder for hardware and connectivity issues in stadiums (MD and MD-1 support).
- Perform basic troubleshooting and maintenance:
- Reseat, replace, or terminate copper and fibre cables
- Power cycle/reboot network devices (servers, switches, routers)
- Clean, re-angle, and reposition cameras as needed
- Connect to networking equipment via laptop for diagnostics (with remote engineering support)
- Replace hardware components (e.g., cameras, cables, connectors) with provided equipment
- Document actions and issues post-visit via internal reporting systems
- Coordinate with stadium staff and remote support teams in a professional manner
- Use ladders and access elevated or restricted areas to maintain or inspect equipment
- Be on call for urgent match-day (-1) support when required
- Technical
- Basic knowledge of networking hardware (Ethernet/fibre, switches, servers, routers)
- Comfortable using laptops for diagnostics and basic configuration
- Experience with hand tools, camera mounts, cable management
- Familiarity with cable termination (RJ45) is a plus
Skills
- Other
- English proficiency (B1–B2 minimum) to communicate with remote teams and complete documentation
- Availability on weekends and during match-day hours (some weekdays may also be required)
- Ability to work independently and solve problems under pressure
- Comfortable with heights, ladder usage, and following health & safety protocols
- Willingness to travel locally/regionally and transport equipment when needed (a vehicle is an asset)
Requirements
Turn your passion for sports into income – apply now and join Genius Sports as a Freelance On-site Tracking Hardware Support!
Skills mentioned
Genius Sports is a global leader in sports data and technology, dedicated to powering the ecosystem that connects sports, betting, and media. Our customers, which include over 700 sports leagues and federations, sportsbooks, and media organizations worldwide, face the challenge of capturing, managing, and commercializing vast amounts of sports data while also delivering engaging experiences to fans. We address this by providing innovative and data-driven solutions that enable sports organizations to take control of their official data, protect its integrity, and unlock new revenue streams. For sports betting operators, we offer cutting-edge technology, content, and services that allow them to provide compelling and reliable in-game betting experiences. Media companies and brands leverage our technology to create immersive and personalized content that brings fans closer to the action. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties, from the rights holders to the end-users – the fans. Founded in 2001 and headquartered in London, with major offices in New York, Los Angeles, and across multiple continents, Genius Sports has grown into one of the world's largest sports technology companies. We understand that the integrity and successful commercialization of sports data are fundamental to the continued success of the industry. That's why we partner with organizations like the NFL, NBA, English Premier League, FIBA, and the NCAA to ensure the highest quality data capture and distribution. Our proprietary technology and robust data infrastructure, including our next-generation big data and artificial intelligence platform, GeniusIQ, are at the heart of our offerings. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiating, fan engagement, advertising, and sports betting. We are driven to deliver the difference for our partners, helping them navigate the evolving landscape of sports consumption and engagement, ultimately creating more value and deeper connections with their audiences.
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