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Onboarding Specialist

Wake County, North Carolina
Full time
1 week ago
Join Our Team as an Onboarding Center Specialist
Location: Onsite – Raleigh, Cary, Durham | North Carolina | Full-Time | Monday–Friday, 8:30 AM – 5:30 PM
Are you a detail-oriented professional with a passion for delivering excellent customer service in a dynamic and impactful environment? We are looking for a dedicated Onboarding Center Specialist to join our Onsite Services team!
In this essential role, you'll be the welcoming face for candidates and clients, administering DOT and Non-DOT drug screenings, LiveScan Fingerprint collections, managing confidential information, and supporting operational success. This position requires high integrity, professionalism, and the ability to thrive both independently and as part of a collaborative team.
What You’ll Do:
  • Deliver outstanding front-line customer service to applicants and clients
  • Administer and manage drug screening processes in accordance with industry regulations
  • Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards
  • Manage call communications using Aircall, scheduling, and tracking applicants through internal systems
  • Travel occasionally within North Carolina (mileage reimbursed)
What We’re Looking For:
  • High School Diploma or GED required
  • Experience in background investigations or fingerprinting preferred
  • Ability to obtain certification for DOT/Non-DOT Drug Collections
  • North Carolina residency and reliable transportation required
  • Detail-oriented, dependable, and highly organized
  • Strong communication and critical thinking skills
  • Proficient in Microsoft Office and web-based systems
Why Join Us?
  • Be a critical part of a purpose-driven team that values accuracy, integrity, and service
  • Develop professionally through meaningful work and training
  • Work in a supportive environment with a clear mission and operational excellence
  • Competitive compensation and travel reimbursement
Take the next step in your career with a company that values your professionalism and passion for making a difference.
Apply now and become part of our trusted onboarding team!
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