Join Our Team as an Onboarding Center Specialist
Location: Onsite – Smithfield - Raleigh | North Carolina | Full-Time | Monday–Friday, 8:30 AM – 5:30 PM
Location: Onsite – Smithfield - Raleigh | North Carolina | Full-Time | Monday–Friday, 8:30 AM – 5:30 PM
Are you a detail-oriented professional with a passion for delivering excellent customer service in a dynamic and impactful environment? We are looking for a dedicated Onboarding Center Specialist to join our Onsite Services team!
In this essential role, you'll be the welcoming face for candidates and clients, administering DOT and Non-DOT drug screenings, LiveScan Fingerprint collections, managing confidential information, and supporting operational success. This position requires high integrity, professionalism, and the ability to thrive both independently and as part of a collaborative team.
What You’ll Do:
- Deliver outstanding front-line customer service to applicants and clients
- Administer and manage drug screening processes in accordance with industry regulations
- Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards
- Manage call communications using Aircall, scheduling, and tracking applicants through internal systems
- Travel occasionally within North Carolina (mileage reimbursed)
What We’re Looking For:
- High School Diploma or GED required
- Experience in background investigations or fingerprinting preferred
- Ability to obtain certification for DOT/Non-DOT Drug Collections
- North Carolina residency and reliable transportation required
- Detail-oriented, dependable, and highly organized
- Strong communication and critical thinking skills
- Proficient in Microsoft Office and web-based systems
Why Join Us?
- Be a critical part of a purpose-driven team that values accuracy, integrity, and service
- Develop professionally through meaningful work and training
- Work in a supportive environment with a clear mission and operational excellence
- Competitive compensation and travel reimbursement
Take the next step in your career with a company that values your professionalism and passion for making a difference.
Apply now and become part of our trusted onboarding team!
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