Manages and ensures safe and efficient operations. Serves as a company representative on regulatory issues. Enhances operational procedures, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Leads department’s efforts in obtaining post-acute care insurance authorizations, oversees budgeting, reporting, planning, and auditing. Carries out supervisory responsibilities in accordance with hospital policies.
1. Hires, trains, supervises and orients staff to departmental administrative procedures
2. Monitors daily activities and generates short and long-term reports for department and hospital leadership as needed
3. Works closely with staff to provide efficient flow
4. Assures adequate administrative staff coverage during operating hours
5. Oversees and resolves problems relating to systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing
6. Determines opportunities to improve efficiency and assure adequate patient access
7. Performs special projects to evaluate methods and procedures for processing work or improving operating efficiency/effectiveness of the practice
8. Develops, collects and analyzes departmental statistical data
9. Prepares (directly or indirectly) all necessary billing for patients and insurance companies
10. Responsible for updating all office and medical staff on insurance regulations/requirements and changes that affect billing and collections
11. Trains and offers ongoing instruction to the office staff on scheduling appointments; processing registrations; batching encounter forms; posting charges, diagnoses, payments and rejections in IDX and Eagle (where applicable)
12. Demonstrates a comprehensive understanding of the departmental computer systems, including all IDX and Eagle applications
13. Assists office staff with computer problems, questions and training
14. Produces monthly statistical reports from the scheduling/procedure systems
15. Ensures that month-end activities are completed prior to close of books – for both IDX and Eagle systems (including working on missing charge report, open encounters, pending visits)
16. Contacts insurance companies regarding letters of necessity and coverage of specific surgical procedures if needed
17. Follows up with providers regarding incomplete bills and medical record documentation
18. Evaluates billing methods and procedures to improve efficiency and effectiveness
19. Develops alternative methods where necessary and implements with the approval of the Administrator
Experience in management, operations, and leadership. Understanding of general finance and budgeting. Ability to build consensus and relationships among managers, partners, and employees. Solid understanding of financial management.
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $71,713.00 - $107,569.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, BJJ - Outpatient Clinic - STL, Mount Sinai St. Luke's
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
