POSITION: Operations Manager
DEPARTMENT: Operations
REPORTS TO: General Manager
FLSA STATUS: Exempt
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?
Join us to make legends happen!
Join us to make legends happen!
THE ROLE
This position reports to the General Manager. The Operations Manager will be responsible for overall management of all Operations (not limited to; including Food & Beverage, Retail, Box Office, Events).
This position reports to the General Manager. The Operations Manager will be responsible for overall management of all Operations (not limited to; including Food & Beverage, Retail, Box Office, Events).
ESSENTIAL DUTES AND RESPONSIBILITIES
- Manage and oversee monthly inventory.
- Ensure cash handling procedures are always met.
- Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns.
- Recommend and maintain preventative maintenance programs to protect the physical assets of the attraction.
- Assist in the development of programs that result in increased customer satisfaction.
- Implement and ensure accurate information entered into POS systems.
- Manage in compliance with established Legends/ASM Global’s policies and procedures.
- Perform other related duties, tasks, and responsibilities as required from time to time.
- Evaluate performance, instruct employees on policies, procedures, duties, and activities; handle disciplinary matters.
- Coordinate with the GM and Sales & Marketing Manager for revisions and updates of the catering menu regularly, reflecting culinary trends and client needs.
- Establish operational standards, guidelines, and objectives.
- Participate in the leadership team that collectively makes key strategic and operational decisions.
- Analyze and enhance cost control efforts for labor and waste management; initiate continuous improvement in all food and labor cost controls.
- Inventory Management to include weekly and monthly beverage and operating inventory tracking and working directly with the approved vendors for supply requisition and delivery schedules.
- Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Supervise general cleaning tasks using standard products as assigned.
- Adhere to and enforce health code standards.
- Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Monitor and ensure cleanliness of food and beverage areas, event space and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion.
- Follow and enforce all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
- Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
- Lead facility efforts for compliance with OSHA, safety, and emergency policies and procedures including spearheading Safety Committee and training programs.
- Report all safety incidents (injuries and illnesses) into the company’s risk management system on the same day that the safety incident has been reported.
- Ability to meet local, state, and federal requirements related to food safety and alcohol training.
SUPERVISORY RESPONSIBILITIES
- Directly supervise employees and interns in Operations (not limited to but including Retail, Events, Box Office, Food & Beverage).
- Carries out supervisory responsibilities in accordance with policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in business, hospitality or related field. A combination of practical experience and education will be considered as an alternative.
- Minimum of three years operations experience
- Minimum of three years food and beverage experience
- Proficiency with data processing and Microsoft Office Suite applications
SKILLS AND ABILITIES
- Strong creative aptitude, interpersonal and analytical skills
- Must work well in a fast paced, team-oriented environment
- Ability to adapt to change daily
- Organizational and planning skills, ability to prioritize and handles multiple tasks, as well as delegate effectively
- Ability to take constructive criticism and change direction to suit operational needs
- Ability to work both traditional and non-traditional hours (nights, weekends, holidays) as required
COMPENSATION
Competitive Salary range of $75,000 - $78,000 commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On Site at Sky View Observatory
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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