Anticipates needs of residents and execute requests in a timely fashion. This role is instrumental in creating a luxury environment and executing five-star service expectations in customer service. Performs property walk-throughs to ensure cleanliness and that operations are running smoothly. Gathers proposals and complete project in a timely manner.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the lead point of contact for all overnight operations.
- Conduct routine and random patrols of the entire property, including stairwells, common areas, mechanical rooms, and parking facilities.
- Ensure all doors, gates, and access points are properly secured.
- Immediately identify and report unusual activity, unauthorized access, or unsafe conditions.
- Monitor and enforce parking regulations; issue violations and initiate towing procedures for non-compliant or unauthorized vehicles.
- In emergencies (fire, medical, criminal activity), promptly contact appropriate emergency services such as Fire Rescue or Police, and remain on-site to guide first responders.
- Use clear, professional communication over the radio system and fire alarm microphone panel to relay accurate and calm instructions.
- Supervise access to the building from the guardhouse and other key entry points.
- Verify all individuals entering the premises are authorized (residents, guests, vendors, or emergency personnel).
- Ensure front gate operations and procedures are consistently followed during the shift.
- Maintain a detailed shift log documenting all events, visitors, incidents, and patrol findings during the overnight hours.
- Submit reports to management with time-stamped entries including photographs or video footage when applicable.
- Ensure clear shift handover communication to daytime staff, including unresolved issues or items requiring follow-up.
- Act as a supervisor for any overnight staff present on the property (e.g., patrol officers, bellmen).
- Ensure all team members are alert, in uniform, and performing their duties.
- Provide guidance and mentorship to overnight personnel and assist with training as necessary.
Competencies;
Communication Proficiency.
Customer/Client Focus.
Discretion.
Initiative.
Leadership.
Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Supervisory Responsibility
This position has limited direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.
Work Environment
This job operates in a high-end property. This position will often be assisting guests in outside weather conditions throughout the day.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This position is a fulltime overnight position. Hours are 11:30pm - 7:30am.
Travel
No travel required.
Required Education and Experience
- High School Diploma or equivalent.
- Minimum 1 year working in the hospitality / property management industry.
- Experience with computers and software used in an office environment.
- Must have excellent communication skills; verbal and written to convey information and ideas clearly.
- Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
- Must be fluent in English and Spanish
Position Supervision
Employee reports to the Association Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
