Position Summary:
The Outreach Specialist will be primarily responsible for conducting outreach in the community to raise awareness of and promote the PACE program. The Outreach Specialist will participate in events and fairs within the community. This position will work collaboratively with the Enrollment Specialists with the goal of increasing census within the program.
Essential Functions of the Job:
- Conduct targeted outreach and training to community-based organizations under the direction of the Marketing Manager and Marketing Coordinator.
- Participate in events/fairs that could potentially result in partnerships for San Diego PACE.
- Maintain tracking logs of outreach efforts.
- Work collaboratively with the Marketing Coordinator to develop outreach strategies.
- Develop and maintain reports to assess and analyze outreach activities for the purpose of maximizing enrollment.
- Develop rapport, establish and maintain effective relationships with internal and external contacts at all levels and from varying cultural and ethnic backgrounds.
- Work independently and with team members using effective time management and project planning skills.
- Provide exceptional customer service.
- Prepare written reports and maintain accurate records.
- Remain knowledgeable of San Ysidro Health & PACE programs and services.
- They will provide tours of the program when necessary and once fully trained; will facilitate presentations in the community.
- Working evenings and weekends may be required for special events/meetings.
- Other duties as assigned
- High school diploma or equivalent required
- Bachelor’s degree in Marketing, Communications, Public Relations or other related field preferred.
- At least 2 years’ experience working in a customer service role
- Knowledge on how to create contacts and generate a referral source
- Comfortable with monthly goals and productivity metrics
- Strong interpersonal skills with proven ability to cultivate and build positive relationships with internal departments and external stakeholders.
- Health care experience and experience marketing to ethnic populations a plus.
- Excellent writing and presentation skills required.
- Strong attention to detail with the ability to work under pressure and multi-task.
- Strategic thinker with analytical skills.
- Strong MS Office, computer skills are required.
- Principles and practices of health care service delivery, managed care, health care systems
- Appropriate sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them
- Knowledge of and/or experience with HMO, Medi-Cal/Medicaid, Medicare, and senior care related sales and marketing experience
- Systems and procedures to efficiently track and trend all sales activity
- Knowledge and/or experience with the senior care market, including competitors, regulations, and available resources
- CA valid driver’s license and reliable transportation
- Proof of current vehicle insurance (if applicable)
- Must take and pass the State of California DHCS PACE and Medi-Cal Marketing Certification exam within 60 days of hire
- Bilingual Preferred: English/Spanish, English/Tagalog, English/Arabic, English/Chaldean
- Must possess the skills necessary to provide care for geriatric patients, must thrive in team environment, must possess good organizational and ability to effectively handle difficult and unusual interpersonal situations.
- Meet a standardized set of competencies for the specific position description established by SYHC PACE and approved by CMS.
- Mobile position but would require work in an office environment.
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.
About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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