Overview:
The Program Supervisor (P/T) will be responsible for the team of Social Care Navigators who will be providing outreach and health related service delivery (HRSN) to eligible Medicaid members. The incumbent will oversee the referral and enrollment processes, assist SCN Navigators in resolving issues affecting participants program eligibility for health-related needs including housing. The incumbent will help to conduct clinical assessment, present on the program model, utilize data to rate the efficacy of the program and coordinate resources as outlined.
The Program Supervisor should be a dynamic leader who can manage program operations, ensure regulatory compliance and foster relationships with stakeholders to ensure effective service delivery to participants.
Essential Duties and Responsibilities
Operations
- Participate in SCN network meetings, trainings, case conferences, case review meetings, and supervision sessions.
- Organize and create a workflow within the intake department for referrals and intake workflow.
- Participated in marketing activities for program.
Referral and Housing Coordination
- Participate in the screening of candidates for program and determine eligibility.
- Track all referrals, delegate caseloads to appropriate Social Care Navigator for follow-up.
- Review referral packets for completeness, accuracy, and compliance with protocols.
- Conduct follow-up phone calls to referral sources to inform status of referrals.
Quality and Compliance
- Receive training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid populations to SCN services
- Ensure accuracy of entered HSN data including organizing and maintain program referral and enrollment list.
- Conduct regular assessments of program effectiveness and make necessary adjustments for continuous improvement.
- Maintain compliance with all relevant regulations and standards in service delivery.
Reporting and Documentation
- Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
Collaboration
- Supervise Social Care Navigators by delegating tasks, performing quality checks, having regular supervision meetings, and leading periodic departmental/group supervision meetings.
- Collaborate effectively with other community organizations, clinical and social services partners, and hospitals to establish continuity of care and needed referrals for participants.
- Develop relationships with providers to facilitate successful transition for participants and to expedite and solidify placement in community housing.
Miscellaneous
- Any other job-related duties as assigned.
Education Requirements:
- A Bachelor’s degree (required) in a related human services field.
Minimum Education & Experience Requirements:
- 2-3 years of experience working and leading a team in care navigation / coordination / intake environment especially in human services.
Skills and Experience Requirements:
- Comfort with data and able to translate data into operations.
- Strong knowledge of project management, community care and resource coordination.
- Ability to manage multiple projects, prioritize tasks, and seek guidance when needed.
- Highly organized, detail-oriented, and capable of handling time-sensitive assignments.
- Self-starter with an innovative mindset and ability to work independently.
- Strong written, verbal, interpersonal, and computational skills for effective communication and documentation.
- Ability to serve as a role model for staff and stakeholders.
- Proficiency in Microsoft Word, Excel, and Outlook, in addition to experience using databases for recording data and analyzing trends.
Job Type: Part-time
Pay: $37,500.00 per year
Expected hours: 17.5 per week
Benefits:
- 401(k) matching
- Loan forgiveness
- Paid time off
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in New York, NY 10006
