One Pass Solutions, Inc. believes that fitness should be accessible, flexible, and tailored to fit your lifestyle. We provide an all-in-one membership that gives you unlimited access to thousands of gyms, fitness studios, online workouts, and even grocery delivery – all through a single monthly subscription.
With One Pass, you can work out on your own terms. Whether you prefer hitting the gym, participating in live online fitness classes, or exploring on-demand workouts at home, we’ve got you covered. Our large network includes popular gym partners like Anytime Fitness, Crunch, LA Fitness, Orangetheory Fitness, and many others, allowing you to choose how and where you get active.
In addition to fitness, we help you fuel your health journey by offering convenient grocery delivery right to your door, so you can easily access nutritious food and stay on track with your wellness goals.
One Pass Solutions, Inc. was founded in 2017 by Optum, a subsidiary of UnitedHealth Group. In early 2025, One Pass Solutions, Inc. spun off and is now operating as a separate entity.
One Pass Solutions, Inc. has two products, One Pass and One Pass Select, which is offered through insurance partners and employers.
The Role
One Pass Solutions is seeking an enthusiastic and motivated Customer Support Associate to join our dynamic and growing team. This role is an integral part of our organization, responsible for providing exceptional customer service to our sales and account management teams to meet company goals. The ideal candidate will have a passion for fitness and wellness, excellent interpersonal skills, and a strong ability to multitask in a fast-paced environment. As a Customer Support Associate, you will represent the core values of One Pass Solutions, ensuring that every client interaction reflects our dedication to health, wellness, and community.
Key Responsibilities
Customer Support: Act as the primary point of contact for sales and account management teams. Support escalations and client questions, addressing inquiries and providing personalized guidance via phone, email, and in-person interactions. Ensuring timely and accurate responses to exceed customer expectations.
Client Engagement: Partnering with sales and account management teams to support client events both in-person and virtually, while maintaining high-levels of client satisfaction. Always demonstrating professionalism and a friendly demeanor.
Problem Resolution: Effectively address and resolve client concerns or complaints, ensuring a positive outcome while upholding the company’s reputation for excellent service.
Product Knowledge: Stay up-to-date on all services, promotional offers, and industry trends. Communicating this knowledge to customers as a subject matter expert, building trust and rapport with stakeholders.
Administrative Tasks: Demonstrate strong organizational skills by managing multiple priorities, tracking projects and escalations, and maintaining accurate documentation using CRM software. Ensure compliance with company policies and procedures.
Team Collaboration: Proactively source information and resolve issues by coordinating with cross-functional teams and management to ensure smooth day-to-day operations.
Event Participation: Represent One Pass Fitness Solutions at community events, trade shows, and promotional activities to build brand awareness and connect with potential clients.
About You
Education: A degree in Business, Marketing, or a related field is preferred but not mandatory.
Experience: A minimum of 1-2 years in customer service, sales, or the fitness industry is highly desirable. Previous experience in a health and wellness environment is a plus.
Skills: Excellent communication, negotiation, and interpersonal skills, with a focus on delivering exceptional customer experiences.
Sales Expertise: Proven ability to meet and exceed sales targets, with a proactive and goal-oriented approach.
Technical Competency: Proficiency in CRM software, Microsoft Office Suite, and other digital tools used in customer relationship management.
Organizational Ability: Strong multitasking and time-management skills to efficiently handle various responsibilities.
Personal Traits: A passion for fitness and wellness, coupled with the ability to inspire and motivate clients to achieve their goals.
Customer Focus: Dedication to understanding client needs and delivering high-quality service.
Teamwork: Willingness to collaborate and share knowledge with colleagues to achieve collective success.
Adaptability: Flexibility in handling unexpected challenges and changes in a fast-paced environment.
Problem Solving: Creative thinking and resourcefulness in addressing client challenges or operational hurdles.
Attention to Detail: Precision in managing communications, resources and client information to ensure accuracy and efficiency.
One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.
