Partnership & Alliance Manager
Job description
The Partnership & Alliance Manager is responsible for executing the organization’s partnership and alliance strategy,
driving value from key technology and business relationships, and ensuring operational excellence in alliance
management.
The Responsibilities & Duties
- Partner Onboarding & Setup
• Oversee the operational onboarding of new partners, coordinating with IT, business units, and partner to set up systems, access, and processes.
• Establish & deploy KPIs, reporting mechanisms, and performance dashboards for new partnerships.
• Facilitate initial training, enablement, and integration activities for both internal and partner teams.
2. Organize & Prioritize Customer Deployment
• Plan and prioritize the deployment of partner solutions internally and to customers.
• Track deployment progress, resolve bottlenecks, and escalate issues as needed.
• Gather feedback from customers and internal teams to improve future deployments.
3. Product & Service Management
• Work closely with Product Management team to ensure a smooth integration and lifecycle management of partner products and services within the organization.
• Ensure partner offerings align with enterprise architecture and business needs.
4. Co-marketing & Business Development
• Develop and execute joint go-to-market strategies with partners.
• Work closely with Product Marketing team to coordinate co-marketing campaigns, events, and promotional activities.
• Identify and pursue new business development opportunities with existing and potential partners.
5. Contractual Conditions Monitoring
• Monitor compliance with contractual terms and conditions for all partnerships.
• Track key contract milestones, deliverables, and renewal dates.
• Address any deviations in partnership agreements and ensure all contractual obligations are met by both parties.
6. Financial & Contractual Conditions Monitoring
• Monitor the financial performance of all partnerships and alliances, ensuring value realization and ROI.
• Track and report on partnership-related costs, revenues, and financial KPIs.
Identify and address financial risks or discrepancies in partnership agreements
- Educational Background
• MBA or master’s degree in technology management or equivalent preferred
• English proficiency level: B2 and above
2. Work Experience
• 5+ years of progressive experience in partnership, alliance, or business relationship management.
• Experience navigating complex matrix organizations and multi-vendor ecosystems
3. Technical Skills
• Advanced MSOffice (MS Teams, Outlook, Word, Excel, PowerPoint) skills.
• Experience developing strategic technology plans and roadmaps, including business capability planning
4. Soft Skills
• Communication: Excellent written and oral communication skills with the ability to influence executive
stakeholders
• Strong negotiation, stakeholder management, and commercial acumen.
• Critical Thinking: Defines and explains different patterns and relationships by systematically looking at facts and
trends
• Excellent organizational skills
• Strong consultative skills at a cross-functional level
• Experienced meeting facilitator, working in a team-oriented, collaborative environment
• Self-motivated and directed, more doers than thinkers
• Open minded
Skills mentioned
At Teleperformance, we understand that in today's fast-paced digital world, our clients' customers crave seamless, intuitive, and personalized interactions. Businesses across all sectors face the challenge of not only meeting but exceeding ever-evolving customer expectations. This is why we partner with the world's leading brands, acting as a strategic extension of their teams to transform these challenges into opportunities. Our core mission is to make people's lives simpler, faster, and safer by blending the best of advanced technology with genuine human empathy. We deliver digitally-powered business services that help our clients streamline their operations in meaningful and sustainable ways. Whether it's providing exceptional front-office customer care, managing complex back-office processes, or offering high-value digital transformation services, we are dedicated to creating outstanding experiences at every touchpoint. Our clients trust us to handle billions of unique interactions annually, a responsibility we take seriously by investing in our people, processes, and technology to ensure every interaction matters. Our customers' success is our success. We recognize that to foster long-lasting loyalty, it's not enough to just resolve an issue; it's about creating a positive emotional connection. That's why our global team of nearly 500,000 passionate experts is trained to be more than just problem-solvers; they are brand ambassadors who elevate empathy and build meaningful relationships. We empower our teams with AI-powered tools and advanced analytics to provide them with the insights needed to deliver fast, reliable, and secure solutions. From customer acquisition and technical support to debt collection and content moderation, our comprehensive service portfolio is designed to cover the entire customer lifecycle. By integrating smart, automated solutions with a human-centric approach, we help our clients not only improve operational efficiency and reduce costs but also build stronger, more profitable relationships with their customers. Our long-standing client relationships, averaging 13 years, are a testament to our commitment to operational excellence and continuous innovation in serving their needs.
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