Parts and Service Sales Rep (PSSR)

Position Objective:

This role will be responsible for generating sales for JDC product lines, including rentals, equipment sales, service, and parts as well as growing sales with new and existing customers in the electric utility, transmission & distribution, telecommunications, and hydro-excavation industries.. This position will have a main focus on driving business development and fostering customer satisfaction.

Job Responsibilities:

• Scheduling appointments and visiting existing customers to review product needs and determining other opportunities with the commercial and municipal market.

• Promote part/product quotes as required

• Generate new customers and explore new markets as directed to include electric utility

• Continuously update customers on part/product changes and modifications

• Promote service, maintenance, and rebuild capabilities

• Provide solutions to customers’ problems

• Attend local Trade Shows and Conferences as directed

• Part/Product introduction and demonstrations as required

• Have a complete knowledge of parts suppliers and product line(s) and promote according

• Aggressively canvas, solicit and drive new parts, service, rental revenue in the assigned geographic market

• Liaison between customers and the company for up-to-date status of service, pricing and new product release launches

• Performing maintenance and updating of customers’ accounts including contact names for future sales in CRM

• Utilize CRM to report on market opportunities and activity

• Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings

• Provide information from the field as it relates to competitive product pricing and trends

• Meeting and exceeding facility key measurements to insure profitability and future growth

• Assist in identifying and selling obsolete/overstock inventory

• Will be required to forecast product sales

• Must follow all company policies and procedures

• Must adhere to strict approval process for all financially impactful decisions

• Other duties as assigned

Requirements:

• Experience working in a heavy equipment or truck dealership environment, specifically in the parts area

• Three years experience in the electric utility, transmission & distribution industry preferred

• Proven track record of success selling to commercial entities

• Demonstrated ability to plan, prioritize, organize and motivate

• in a high-performance work environment to achieve established goals while maintaining respect for people and our customers

• Proven track record of customer focus

• Ability to resolve conflicts and solve problems

• Strong communication and interpersonal skills (listening, verbal and written)

• Knowledge of parts distribution procedures

• Working knowledge of Word, Excel, etc. Ability to learn JDC software.

• Knowledge of parts aftermarket

• The ability to effectively manage multiple tasks in a fast paced environment.

• Maintain a clean driving record and be capable of maintaining the requirements needed to drive company vehicles as they pertain to the job at hand. This would include company pick-up trucks/vans.

The Way We Work

• Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives

• Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service

• Foster meaningful interaction among people through the exchange of information to produce understanding

• Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the JDC and its customers

• Consistently work toward the common good of the organization and encourage others to do the same

• Conduct themselves at all times in a professionally appropriate and respectful manner

• Apply the proper safety/security practices according to established protocols, guidelines, and policies

The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to other.

Jack Doheny Company is an Equal Opportunity Employer.