Job Overview
We are seeking a detail-oriented and proactive Warranty Clerk to oversee warranty claims and ensure customer satisfaction within our automotive dealership. The ideal candidate will have a strong background in automotive repair, supply chain management, and customer service. This role requires excellent negotiation skills and the ability to manage supplier relationships effectively.
Duties
- Manage and process warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Collaborate with service departments to assess warranty-related issues and determine appropriate resolutions.
- Negotiate with suppliers to secure favorable terms for warranty parts and services.
- Oversee inventory management related to warranty parts, ensuring adequate stock levels while minimizing excess inventory.
- Maintain accurate records of all warranty transactions, including documentation for audits and reporting purposes.
- Provide exceptional customer service by addressing warranty inquiries and resolving issues promptly.
- Coordinate logistics for the procurement of parts related to warranty claims, including managing relationships with suppliers.
- Process, dispatch and mantain parts inventory.
- Handle SOR's, customer orders, etc.
- Estimate parts with various suppliers.
- Knowledge on how to search in parts catalogs.
Experience
- Proven experience in a dealership environment or similar automotive setting is preferred.
- Strong understanding of supply chain processes and logistics management.
- Experience in negotiating contracts and managing supplier relationships is highly desirable.
- Familiarity with automotive repair processes and terminology is essential.
- Previous experience in inventory management and procurement management is a plus.
- Excellent communication skills with a focus on customer service excellence.
If you are passionate about the automotive industry and possess the skills necessary to excel as a Warranty Clerk, we encourage you to apply for this exciting opportunity to contribute to our team's success.
Job Type: Full-time
Pay: From $12.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Report job
