Patient Care Coordinator

This role is essential in ensuring smooth clinic operations and delivering exceptional patient experiences. The ideal candidate will have strong communication and organizational skills, a customer-service mindset, and a genuine interest in helping patients navigate their hearing health journey. This role reports to the Practice Manager.

Key Responsibilities:

Patient Interaction & Support:

• Greet and check in patients in a warm, professional manner
• Schedule and collect all required information needed
• Provide information about audiology services and hearing aid products
• Assist patients with completing forms and understanding procedures
• Follow up with patients regarding appointments, hearing aid repairs, treatment plans, or inform of patient balances
• Document patient interactions and updates in EMR systems

Administrative Duties:

• Answer multi-line phones and respond to voicemails and inquiries promptly
• Manage patient records and ensure accurate data entry in EMR systems
• Verify insurance eligibility and obtain prior authorizations if needed
• Collect co-pays, patient balances, and handle billing or payment questions
• Coordinate hearing aid orders, repairs, and tracking

Team Collaboration:

• Serve as a liaison between patients, audiologists, and other clinical staff
• Maintain and follow any cleaning schedules
• Support audiologists with clerical or organizational tasks as needed
• Participating in team meetings and quality improvement efforts
• Complete any duty as assigned

Qualifications:

Required:

• High school diploma or equivalent
• 1+ year of experience in a healthcare or customer service setting
• Excellent interpersonal, communication, and organizational skills
• Proficiency in Microsoft Office and EMR or scheduling software

Preferred:

• Prior experience in audiology, ENT, or a related healthcare field
• Knowledge of hearing aids and basic audiology terminology
• Bilingual in Spanish a plus

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Las Vegas, NV 89129 (Required)

Ability to Relocate:

• Las Vegas, NV 89129: Relocate before starting work (Required)

Work Location: In person