The Patient Service Representative (PSR) is responsible for front office operations, including scheduling and coordinating patient care and insurance verification. Receives the patient/student by greeting and welcoming them to the Student Health Center. Using appropriate phone etiquette, answers the phone and directs the patient by making appointments or scheduling services. The PSR is often the first point of contact and must be familiar with services provided, health care providers, referral process, and other UNE departments.
About The University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
About The University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
- Multiple health and dental plan options, plus vision coverage.
- Up to 8% retirement plan match.
- Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
- Educational benefits:
- UNE tuition waiver for employees, spouses, and domestic partners
- UNE tuition waiver for dependents of employees with 1 year of full-time service
- 50% tuition reduction if less than 1 year of full-time service
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
- Welcomes patients as they contact the UNE Student Health Center in person or by telephone using a polite consistent manner, and answering or referring inquiries.
- Serves patients by greeting scheduled and walk-in patients, scheduling appointments or follow-ups, taking insurance information, and maintaining records and accounts.
- Monitors phones including voicemail greetings and keeps them current for operations; responds to voicemail messages as needed; routes phone calls to appropriate staff, takes messages, and directs phone calls to other departments as appropriate.
- Prepares and updates daily schedule for providers and staff, prepares charts for daily schedule as needed. Updates electronic schedule as needed.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ questions and concerns, maintaining the reception area.
- Places reminder phone calls to patients, follows up on “no-show” patients daily.
- Ensures availability of treatment information by filing and retrieving patients records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Communicates appropriately with Director, Coordinator, Practice Manager and all other staff.
- Communicates patient concerns, and complaints to Practice Manager, Coordinator or Director as appropriate.
- Other related duties as assigned.
Qualifications
Associate’s Degree in an appropriate discipline, plus two to three years of relevant clinical experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.
- Excellent communication skills, oral, written, verbal; with patients, managers, other staff, other UNE departments.
- Ability to identify any problems or concerns that need immediate attention and alert medical staff.
- Training or experience in use of Electronic Health Record or computerized filing/database management systems which indicates schedule patients, retrieve data, and file, type, create forms.
- Knowledge of medical terms and practices.
- Professional manner and demeanor.
- Strong interpersonal and communication skills, meticulous attention to detail.
- Ability to use tact, discretion and sensitivity in dealing with patients and confidential information.
- Ability to deal courteously and efficiently with health care providers, hospital personnel, insurance companies, attorneys’ offices, and others.
- Problem Solving/Analysis and ability to multi-task.
- Ability to work under pressure.
- Ability and willingness to treat all patients with respect and consideration in the most trying situations.
- Ability to build and maintain relationships with other UNE departments.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
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