About the Role
We’re looking for a Patient Service Representative with a warm, professional presence who delivers excellent customer service in a fast-paced, team-based dental setting on a short-term, onsite assignment. You’ll be the first point of contact for patients—managing phones, scheduling, check-in/out, and basic financial processing—while supporting a smooth, welcoming experience from arrival to departure.
What You Bring
Required
- Experience answering phones and managing customer interactions in a service-oriented role.
- Exceptional customer service, active listening, and clear verbal/written communication.
- Comfort with computers, basic data entry/typing, and learning practice software.
- Strong accuracy and attention to detail; reliable, punctual, and team-oriented.
- Basic cash-handling and everyday math skills; professionalism and discretion with PHI.
Preferred
- Front-desk experience in dental/medical or other healthcare settings.
- Working knowledge of dental insurance (HMO/PPO) and eligibility/benefits workflows.
- Familiarity with dental practice software (e.g., Dentrix, Eaglesoft, Open Dental).
- Bilingual or multilingual skills.
What You’ll Do
- Greet patients warmly; manage check-in/check-out and ensure a friendly, tidy waiting area.
- Answer multi-line phones; handle inquiries; route messages; check voicemail daily.
- Schedule, reschedule, and confirm appointments; maintain the appointment book and recall lists.
- Follow up on no-shows/cancellations and assist with rebooking.
- Register patients and update demographics, medical histories, and consent forms.
- Post charges and payments accurately; collect co-pays and balances; provide receipts.
- Support treatment plan presentation and acceptable financial arrangements as directed.
- Respond to patient questions/concerns in line with practice policies while protecting PHI (HIPAA).
- Collaborate closely with clinical and office teams; assist with inventory/office tasks as needed.
- Perform other related duties as assigned.
Sparta Networking is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Work Location: In person
