Company Overview
OCMI Workers Comp is a leading provider of workers’ compensation and payroll services, dedicated to streamlining payroll processing while delivering exceptional customer service. OCMI was ranked as one of Americas Fastest Growing Companies in 2023.
As part of our commitment to excellence, we are looking for Customer Service Managers for our Enterprise Payroll Specialist Team to assist our clients with there Payroll & Workers Compensation services. You will lead and manage client interactions while ensuring accuracy and efficiency in payroll processing. No payroll processing experience required but beneficial.
Job Overview
We are looking for a customer-focused leader to manage a book of clients and ensure the seamless execution of payroll services. As a Enterprise Payroll Specialist, you will be the main point of contact for our clients, ensuring that their payroll needs are met with accuracy, efficiency, and exceptional customer service. The ideal candidate will have a deep understanding exceptional verbal and written communication skills to address client concerns and enhance customer satisfaction.
Key Responsibilities:
- Manage a portfolio of clients, ensuring timely and accurate payroll processing.
- Provide exceptional customer service, addressing inquiries and resolving payroll-related concerns.
- Train and support clients on payroll software, reporting tools, and best practices.
- Collaborate with internal teams to enhance workflow efficiency and service delivery.
- Identify opportunities for process improvement and customer engagement.
- Maintain detailed records in our CRM & Payroll Applications.
Requirements
- Strong leadership & client management skills – ability to handle multiple accounts effectively.
- Excellent verbal & written communication skills to simplify complex payroll topics for clients.
- Exceptional computer skills.
- Attention to detail & problem-solving skills to ensure payroll accuracy.
- Proficiency in payroll software & CRM tools (ADP, QuickBooks, Paychex, etc., a plus but not required).
- Ability to thrive in a fast-paced environment and meet strict deadlines.
- Bilingual (English/Spanish) Requirement.
- Experience in payroll processing but not required.
Benefits & Salary
- Salary ranges from :$56,500 to $62,500
- Performance Bonuses
- Health Insurance
- Paid time off
- Paid Certification Training & Tuition Reimbursement
- Schedule: Monday to Friday from 8:30am to 5:30pm
- Weekend trainings once a quarter
Why Join OCMI Workers Comp?
- Industry-Leading Company – Be part of a growing organization recognized for excellence & as one of Americas fastest growing companies by the Inc. 5000.
- Career Growth – Opportunities to advance within the company.
- Competitive Compensation & Benefits – Health insurance, paid time off, and more.
- Supportive Work Environment – A collaborative team that values customer-first service.
If you are passionate about delivering exceptional customer experiences and want to be part of an innovative team atOCMI Workers Comp, we invite you to apply today!
Job Type: Full-time
Pay: $58,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Language:
- Spanish (Required)
- English (Required)
Ability to Commute:
- Dania, FL 33004 (Preferred)
Work Location: In person
