Field Service Technician
Core Technologies, Fed. has immediate openings for a Field Service Technician. This is a trainable position. Computer knowledge is needed. The desired candidates will be part of a team that will perform PC projects with a primary focus being on pc refresh work according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience.
Responsibilities:
- Complete multiple refreshes and technical trouble shooting of pc's on a daily basis with strong attention to detail
- Provide exceptional customer service while working in a fast-paced environment
- Provide technical support for clients
- Document actions and solutions performed with client
- Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete
- Stage equipment at respective user locations throughout target site per plan
- Backup all local user profile(s) data and local settings
- Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process
- De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team
- Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan
- Restore backed up data and user profile(s) to new device
- Validate user experience post migration with onsite support for transition, localization and basic support
- Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
- Verify received devices have correct image and application/setting overlays for each End User
- Includes base image and all required supporting software overlays
- Required patches/updates
- Domain registration/Active Directory configuration and GPO deployment where applicable
Basic Requirements:
- Must be able to lift up to 50 pounds
- Reliable Transportation
- Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
- High School Diploma or Equivalent
- Valid Virginia Driver’s License
- Clean Driving Record
- Willing to Travel
- Customer service oriented
- Excellent verbal communication skills; ability to work with minimal direction
- Experience supporting desktop/laptop systems; deploying and disposal of devices
- Familiarity with installing, troubleshooting, and supporting the following:
- Windows operating systems
- HP, Dell, Microsoft, Apple laptop/desktop hardware systems
- Outlook, Microsoft Word and Excel
Core Technologies Fed. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
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