Description
Permit Technician II
The City of Anaheim Public Works Department is seeking a dynamic Permit Technician I or II to support the customer service counter. The Permit Technicians are responsible for providing customer assistance and service regarding permit application requirements and procedures, routing plans to appropriate staff for review, and issuing permits according to established procedures. Ideal candidates will have strong computer skills, knowledge, and experience in issuing right-of-way construction and grading permits, be highly team-oriented, have exceptional attention to detail, and will be thoroughly experienced in modern office procedures and technology. Candidates with prior permit technician and municipality experience are highly desirable.
The City of Anaheim reserves the option to hire at either Permit Technician I or II level based on candidate qualification and knowledge/skills/abilities demonstrated during the selection process.
The Public Works Engineering Permit Counter is a customer-centric unit focused on providing high caliber information and assistance to the general public, contractors, and engineers. As one of the front-line representatives for the City, the unit strives to provide a quality customer service experience.
The Permit Technician I - possess one year of clerical support and customer service experience.
The Permit Technician II - possess two years permit issuance experience for a public agency or its equivalent; or journey-level experience involving building design or construction work including general public contact.
Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Provide information and assistance to the general public, contractors, and engineers at the permit counter, via e-mail, and over the phone regarding permit application requirements and processes, Public Works standards and regulations, plan requirements and permit fees.
Receive and review permit applications and related drawings for accuracy, completeness and compliance with established regulations; issue and record approved permits;
calculate, collect fees and reconcile daily receipts; categorize permit by type, and revenue collected.
Receive plan check submittals; route plans as appropriate for checking; receive approved plans to calculate fees; inform customers, and developers of plan check status by researching an automated system, logs, and associated files.
Prepare and maintain a variety of records on permit applications, plan submittals and approvals; research incomplete files including applicable fees due and new permits issued.
Enter and maintain license information and workers compensation insurance information in the Permit System database.
Receive plans and issue permits for right-of-way construction or impacts, and grading and/or drainage improvements. Ability to view and interpret basic GIS utility and right-of-way maps.
Perform related duties and responsibilities as required.
Qualifications
The Permit Technician I:
Experience: One-year administrative support or customer service experience, including experience reviewing public works code requirements. Direct contact with the public is desirable.
Knowledge of: Principles and practices of effective customer service and permit application review, modern office procedures, methods and equipment, including computers; permit system data filing and retrieval; use of Microsoft office software; principles of basic report preparation; principles and procedures of record keeping.
Ability to: Understand and interpret applicable codes, ordinances, and regulations; to classify, compute, tabulate and categorize data and information for permit process; respond to requests and inquiries from the general public; operate office equipment including computers , printers, an automated tracking system and a variety of software programs including spreadsheet applications; maintain accurate records and files; communicate effectively and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
License/Certification Required: Possession of a valid California Driver's License by date of appointment.
For full qualifications of Permit Technician I, CLICK HERE.
In addition to the qualifications for the Permit Technician I the Permit Technician II must have:
Experience: Two years permit issuance experience for a public agency or its equivalent; or journey-level experience reviewing, reading, and understanding simple blueprints/plans, or interpreting and explaining Public Works regulations and standards.
Knowledge of: Principles and practices of permit application review and approval; Public Works regulations and standards, basic blueprint/plan review; modern office procedures/methods and equipment, including computers; data filing and retrieval; principles of basic report preparation; principles and procedures of recordkeeping; customer service methods and techniques.
Ability to: Understand and interpret Public Works standards, ordinance, and analyze and review permit applications and approve as necessary; interpret and apply applicable codes, ordinances and regulations; figure appropriate permit fees; maintain complete and accurate records of plan checks and permit issuances; Respond to requests and inquiries from the public; operate office equipment including computers, an automated tracking system and a variety of software programs including spreadsheet applications; communicate clearly and concisely, both orally and in writing; maintain accurate records and files; establish and maintain effective working relationships with those encountered in the course of work.
License/Certification Required: Possession of a valid California Driver's License by date of appointment.
For full qualifications of Permit Technician II, CLICK HERE.
Environment/Working Conditions: Work is performed in an office environment utilizing modern office equipment and technology and may require sitting for prolonged periods of time using a computer. The incumbent stands, walks, and may twist, reach, bend, crouch and kneel. An incumbent must be able to meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
The City reserves the right to determine the qualification of the candidate as either Permit Technician I or II.
Applications will be accepted until Monday, August 25, 2025, at 5:00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.
The selection process includes, but is not limited to, an oral interview and a skills assessment.
Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. Failure to state all pertinent information may lead to elimination from competition.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method.
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City's benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
