Person In Charge (PIC)

Overview:
The Person In Charge (PIC) is a leadership role responsible for overseeing the daily operations of the store in the absence of the Store Manager and Assistant Manager. This role ensures that the store operates efficiently and effectively while providing exceptional customer service and maintaining a safe, clean, and well-stocked environment.

Key Responsibilities:

• Store Operations:
• Oversee all aspects of store operations, including opening and closing procedures, cash management, and ensuring all store policies and procedures are followed.
• Coordinate and manage staff assignments to ensure proper coverage in all departments.
• Monitor inventory levels and assist in stock replenishment, rotation, and merchandising according to store standards.
• Customer Service:
• Serve as the primary point of contact for customers, handling inquiries, complaints, and concerns in a professional and courteous manner.
• Ensure a positive customer experience by maintaining a clean, organized, and welcoming environment.
• Assist customers with special requests and ensure timely resolution of any issues.
• Team Leadership:
• Supervise and motivate store associates, providing guidance, support, and feedback as needed.
• Train and develop staff to ensure they understand store policies, procedures, and customer service standards.
• Foster a positive and inclusive work environment, promoting teamwork and open communication.
• Safety and Compliance:
• Ensure compliance with all health, safety, and food handling regulations.
• Conduct regular safety checks and report any hazards or incidents to the Store Manager.
• Maintain a safe working environment for both employees and customers.
• Loss Prevention:
• Monitor and prevent theft, shrinkage, and fraud by implementing store policies and procedures.
• Conduct regular audits and report discrepancies to the Store Manager.
• Ensure proper cash handling and security procedures are followed.
• Administrative Duties:
• Complete daily paperwork, including sales reports, inventory logs, and other required documentation.
• Assist with scheduling, timekeeping, and payroll reporting as needed.
• Communicate effectively with the Store Manager and other team members regarding store performance, issues, and opportunities.

Qualifications:

• 1-2 years of experience in retail or grocery store operations, with some supervisory experience.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Knowledge of store operations, inventory management, and customer service best practices.
• Basic math and computer skills required.

Physical Requirements:

• Ability to stand, walk, bend, and lift up to 50 pounds regularly.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person