Company Overview
Chen Plumbing is a leading residential plumbing company proudly serving the Atlanta area since 1998. Built on a foundation of integrity, technical excellence, and genuine customer care, we’ve grown steadily over 25+ years to become a trusted name in the community. As our company continues to expand, we’re seeking dedicated professionals who share our commitment to quality and service.
About the Role
As a Customer Service Representative (CSR) at Chen Plumbing, you are the first point of contact for our customers and a key player in the day-to-day success of our operation. You’ll handle all inbound customer calls and texts, coordinate job details, communicate with our plumbing team, and ensure each customer receives timely, clear, and courteous service. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Answer all incoming phone calls and respond to customer text messages promptly and professionally.
- Book service appointments, answer service-related questions, and confirm job details with customers.
- Coordinate with dispatchers and technicians to ensure smooth job scheduling and updates.
- Document all customer interactions and job notes accurately in our system.
- Follow up on open issues, reschedules, or delays and keep customers informed every step of the way.
- Address customer concerns with empathy and professionalism, escalating issues when needed.
Minimum Requirements
- 2–3+ years of customer service experience (plumbing or home services industry preferred).
- Reliable transportation to and from our Norcross office.
- Strong verbal and written communication skills.
- Comfortable using computers, scheduling software, and web-based messaging platforms.
- High school diploma or GED.
- Ability to sit and remain focused for extended periods.
Benefits
- Competitive hourly pay: $20–25/hour based on experience.
- Health insurance.
- 401(k) with 4% company match.
- Weekly pay via direct deposit.
- No on-call or weekend shifts.
- Ongoing training and career development.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
Shift:
- Day shift
- Morning shift
Application Question(s):
- What is a difficult customer service situation you had to deal with and how did you resolve it?
- Why are you looking to leave your current job?
Ability to Commute:
- Norcross, GA 30071 (Required)
Work Location: In person
