Want to enjoy yourself while working for and with a great group of people? Come join the RooterPLUS team!
Founded in 1994, RooterPLUS! Plumbing, Septic & Restoration has built a reputation for delivering exceptional customer service throughout Metro Atlanta. We are seeking motivated individuals with Dispatch experience to be the hub of our company and bridge the gap between the office and the field. As a dispatcher, you will maximize job opportunity by driving the right tech to the right call. If you are passionate about providing top-notch service, we want to hear from you!
The Lead Residential Dispatcher plays a crucial role in the success of our operations team and must embody a positive, Can-Do attitude. At RooterPLUS, we are guided by our core values: responsibility, trustworthiness, fairness, honesty, and respect. We strive to build lasting relationships through competence, reliability, and professionalism, always applying urgency to deliver exceptional value and service.
The ideal candidate will excel in a fast-paced, dynamic environment, driving improved internal communication and operational efficiency. As a key member of our team, you will help strengthen our customer relationships by meeting deadlines and ensuring that company resources are utilized efficiently to provide top-quality service and solutions to our clients and community.
Responsibilities
- Be reliable. Understand that your colleagues rely on you.
- Be productive and accountable when you are in the office.
- Understand the skills, strengths, and weaknesses of the field technicians and dispatch work orders accordingly based on job opportunity and availability of the technician
- Provide all necessary information to field technicians to ensure quality customer experience
- Contact customer prior to dispatch to ensure their presence via phone or e-mail
- Answer the phone professionally to back up the Customer Service Representative
- Be familiar with company, products, and services to answer questions without consulting others
- Communicate clearly, precisely, and in a friendly manner
- Record and report the service calls
- Update customers throughout the day, in 2 hour intervals, on the technician’s progress
- Follow up on all work orders with technicians and customer to ensure proper handling and completion of work order
- Perform other duties as assigned
Qualifications
- Service Titan experience required
- Good record keeping skills
- Highly organized and analytical
- Strong communication skills
- Must pass drug screen and background check
- Ability to adapt quickly to changing priorities
- Positive attitude
- Ability to multitask and stay calm in stressful situations
- Self-starter, motivated, and desire to learn
RooterPLUS is a Drug Free Workplace
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Employee discount
- Flexible schedule
- Bonus/Incentive pay based on performance
- Restoration Referral Money
Schedule:
- Monday - Friday
