Location:
Northern Colorado (Greater Loveland / Fort Collins / Greeley Area)
About SilverEdge:
SilverEdge helps software companies unlock new revenue and deliver better experiences by integrating payments and AI-driven solutions into their platforms. We’re redefining what it means to be a payments partner—leaning into innovation, speed, and a service-first mindset. We think like owners, act with urgency, and treat every customer’s problem like it’s our own.
Role Overview:
We’re looking for a Point of Sale (POS) and Tech Support Specialist to join our growing team and be the front line of support for our software and hardware customers. You’ll be responsible for solving problems, deploying and configuring systems, training partners and merchants, and ensuring every interaction with SilverEdge is effortless and exceptional.
This role is perfect for someone who’s worked in the payments space, thrives in a fast-moving environment, and brings both tech know-how and heart to every customer conversation.
Key Responsibilities:
- Provide responsive and thoughtful technical support for POS systems, payment terminals, gateways, and software integrations.
- Handle inbound support tickets and live troubleshooting via phone, chat, and email.
- Assist with onboarding and deployment of new merchant accounts—including system configuration, device testing, and software walk-throughs.
- Work cross-functionally with internal teams (Sales, Partner Success, Engineering) to ensure merchant satisfaction.
- Maintain documentation, contribute to internal knowledge bases, and provide feedback to improve processes.
- Stay current with payments technology, hardware, and industry updates.
What We’re Looking For:
- Minimum 3 years of experience in the payments industry, ideally in POS or merchant technical support.
- Strong understanding of payment processing systems, terminal configurations, EMV, gateways, and API-based integrations.
- Experience with platforms such as Clover, PAX, Dejavoo, Stripe, NMI, or Authorize.net is a plus.
- Clear, confident communicator—able to explain technical solutions to non-technical users.
- Problem-solver with a sense of urgency—you take initiative and own outcomes.
- Team player who believes that relationships matter and every merchant deserves world-class service.
- Tech-savvy and detail-oriented—you don’t miss the little stuff.
What Makes You a SilverEdge Fit:
- You think like an owner: proactive, resourceful, and always looking for ways to improve the experience.
- You move fast and finish things: no red tape, just results.
- You give a damn: about our customers, our mission, and your teammates.
- You don’t wait to be told: if something’s broken, you fix it.
- You’re curious and humble: open to learning, growing, and collaborating.
Compensation & Perks:
- We invest in greatness! Competitive salary and bonus potential, DOE
- Flexible PTO and potential partial remote work
- Opportunity to grow with a proven, scaling company
- Collaborative, no-ego culture
Job Type: Full-time
Pay: $46,725.08 - $56,271.07 per year
Benefits:
- Dental insurance
- Health insurance
Work Location: Hybrid remote in Loveland, CO 80538
