JOB SUMMARY :
Provides support to Practice Manager for administrative direction and day-to-day delivery of patient-centered, cost-effective healthcare services at one or more assigned practices.
EDUCATION/EXPERIENCE:
Associate’s degree with healthcare or business management experience preferred; or, an equivalent combination of education and experience.
ESSENTIAL FUNCTIONS:
- Works closely with Practice Manager on the direction, coordination and administration of policies, procedures and programs for the practice setting.
- Delivers cost-effective health care services by supporting the practice manager in managing day-to-day operations and procedures in accordance with priorities established by the Practice Manager and/or Associate Director of Practice Operations.
- Establishes work schedules, task assignments, and allocation of manpower, space and equipment to ensure effective and efficient patient care and promote conformance with practice service commitments.
- Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff at the practice site, to continuously improve patient satisfaction.
- Assists practice manager to ensure the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues.
- Coordinates various human resources functions at the practice site, in cooperation with practice manager, including: administrative supervision of practice staff and coordinating vacation schedules.
- Provides input to the practice manager, for performance appraisals; need for coaching and/or counseling, and/or termination of the employment relationship.
- Works with Practice Manager and/or Associate Director of Practice Operations to manage budgetary activities as determined by the levels of authority.
- Participates in marketing and business development activities to promote awareness of practice services to the community.
- Ensures adherence to legal and regulatory requirements (OSHA, CLIA, HIPAA, and Coding) as well as supporting various quality initiatives.
- In coordination with the practice manager, serves as liaison with all levels of administration, providers and outside organizations to coordinate practice business, accomplish directives and facilitate problem resolution.
- In coordination with the practice manager, makes appropriate calls regarding building maintenance issues, maintains building Safety Plan in the event of fire, power failure, inclement weather conditions and maintains related records.
- Assures conformity by all employees and resources to the Company corporate values, policies, procedures, business ethics, and practices.
- Performs other related duties incidental to the work described herein.
SKILLS/QUALIFICATIONS:
Excellent communication and interpersonal skills
Ability to work independently
Knowledge of computer systems and applications- Word, Excel, Power Point, Outlook, practice management systems, electronic health records
Excellent problem solving skills
Excellent decision-making skills
People management skills
Teamwork
Knowledge of organizational policies, procedures and protocols
WORK ENVIRONMENT:
Work closely with medical providers, clinical and front office staff.
Rounding to assigned clinics
Fast paced and changing healthcare environment
Highly regulated industry
Large integrated healthcare organization
Travel by personal vehicle for work related activities
