Who we are:
Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes across both online and in-person primary care settings. K Health's primary care platform engages patients through a personalized investigation, informed by relevant medical history from the EMR, to provide primary care providers with comprehensive insights and automated workflows at the point of care. Coupled with patient insights, K Health’s technology empowers providers to make individualized diagnoses and treatment decisions and deliver high-quality medicine at scale.
As a venture-backed startup trusted with nearly $400 million in funding, and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We continue to partner with a growing roster of major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology.
K Health is a modern healthcare company that is reinventing the patient, provider, and AI cooperative for a singular, digitally unified, high-quality care delivery mission. Our cross-functional approach integrates deep expertise in clinical care, operations, data science, product, consumer marketing, and engineering into one team that is transforming the experience of patients, providers, and the overall care delivery system. Join us in our mission to deliver smarter, simpler healthcare!
About the role:
K Health is thrilled to announce our transition to a comprehensive care delivery model that will revolutionize patient care. We invite you to take a leading role in this expansion, focusing on comprehensive and extended care.
As the Practice Manager, you'll oversee the smooth and efficient daily operations of our virtual comprehensive care clinic. This role will report to the Clinic Director, partnering closely with clinical leadership to support and nurture the team. You will be responsible for oversight of the all clinic support staff, this includes the direct management of the Care Concierge Team and practice administrative personnel. You will own, review, and analyze your clinics performance metrics, actively engaging your team to meet and exceed standards.
What you will do:
- Supervise a diverse team of non-clinical support staff including Care Concierge (CC) or Patient Experience agents, administrative support staff
- Ownership of day-to-day clinic operations, including:
- Staffing and support for CC and Patient Experience agents across different activities and outreach campaigns, management and coordination of patient care activities (e.g., account registration, visit rescheduling).
- Collaboration with pharmacies, Labs, Imaging Centers, ER Departments and other external partners on resolution of escalated patient or partner issues.
- Support CC agents in assisting clinicians with patient visit logistics, including patient registration, rescheduling appointments, and addressing no-shows
- Collaborate with clinical leadership and your team to execute operational and health systems initiatives, focusing on efficiency, scheduling optimizations, and time management strategies.
- Assist in the launch and maintenance of new clinical partnerships and services.
- Foster collaboration and effective communication across various teams, including Clinical, Operations, Product, and Marketing, to achieve key business objectives.
- Manage operational aspect of the clinical team (including HR-related ones), example:
- Manage holiday coverage, PTO requests (in coordination with scheduling team), and payroll support for both non-clinical staff and clinical staff.
- Ensure compliance with continuing education requirements for team members across different states and platforms.
- Motivate, manage, and monitor staff performance, provide feedback and promote ongoing professional development, and cultivate a team culture, while meeting KPIs.
What we’re looking for:
- 3+ years of experience in either customer support, healthcare, operations, consulting, or a related field, including at least 2 years of people management in a clinical setting.
- Proficiency in Google suite.
- Ability to organize and prioritize work to meet established deadlines.
- Handle confidential / sensitive materials and information with discretion and ensure adherence to established policies and procedures.
- Strong coaching skills and a passion for building knowledge and expertise.
- Creative problem-solving abilities.
Bonus:
- You are passionate about the patient and team experience, understanding their nuanced needs, and exhibiting tenacity and a positive, enthusiastic approach to continuously drive yourself and your team towards new standards of excellence.
- You are agile and able to pivot with shifting priorities
- You are highly motivated
- You have a strong bias for action- and results-driven
- You are extremely detail oriented
- Effective in both written and oral communication
- You are a cross-functional collaborator
- Ability to research and analyze data
- Experience / familiarity with administrative organization of a multi-state medical practice
- Experience using EPIC software
- Experience using Allscripts software (TouchWorks or Professional EHR)
- Salesforce health cloud experience
Benefits & Perks: #LI-Hybrid
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
