Pricing Operations Lead

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

We are seeking a Sr. Pricing Operations Lead to join our team and help build and scale Klaviyo’s Pricing Operations function. This role will drive operational readiness for product and pricing launches by assembling and leading cross-functional teams, identifying and managing dependencies, and ensuring smooth execution across the organization.

You will be hands-on, facilitating cross-functional meetings, documenting decisions, tracking actions, and managing projects related to pricing and SKU governance. You will also support the analysis, design, and implementation of new product configurations in our quoting and billing systems.

How You’ll Make a Difference

• Execute pricing operational processes: Develop, document, and drive pricing operational processes, sign-offs, and governance.
• Drive cross-functional execution: Coordinate execution across 20+ stakeholders, ensuring all teams are aligned for pricing and product launches.
• Lead program management: Track tasks, issues, risks, and system requirements to ensure successful launches.
• Communicate updates: Provide clear, concise updates to cross-functional teams and executive leadership, highlighting progress, risks, and mitigation strategies.
• Support scalable growth: Help build the Pricing Operations function as we scale, identifying and implementing process improvements.
• Performs other related duties as assigned.

Who You Are

• 8+ years of relevant experience in project management, pricing operations, or new product introductions, ideally in SaaS.
• Experience leading cross-functional initiatives with stakeholders across Product, Sales, Finance, and Systems teams.
• Highly organized with strong attention to detail; capable of managing multiple projects simultaneously.
• Comfortable facilitating meetings, documenting decisions, and driving accountability.
• Clear and credible communicator across different audiences, including executives and technical teams.
• Self-motivated, thrives in a fast-paced, evolving environment.
• Familiarity with SaaS business models and go-to-market strategies.

Nice to Have

• Experience with Stripe, Salesforce, Snowflake, billing systems, or pricing tools.
• Exposure to pricing strategy or policy execution in a SaaS context.
• Experience building operational processes from the ground up.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.