Principal Associate, Risk Manager - Issue & Event Management

Category

Risk Management

Experience

Principal Associate

Primary Address

Richmond, Virginia

Overview

The US Card Channels Event Management team provides a strategically positioned offense, designed to strengthen the “well managed” muscle across Channels, Servicing and Servicing platforms to fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation and remediation activities across Issue & Event Management.

As a Principal Risk Associate performing Event and Issue Management, you will work among a talented team of individuals who provide dynamic risk-centered solutions, guiding business partners through the disposition, discovery, containment and recovery of process and platform breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence, risk mitigation to deliver on the Platforms mission to keep 100% of Customer promises.

Specific responsibilities include, but are not limited to:

• Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery

• Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business

• Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns

• Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

• Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

• Support research and problem-solving as needed to support the business

• Training and development of teammates and direct reports as necessary

• Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

• Maintaining performance that aligns with quality and production metrics

A successful candidate will have:

• A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required;

• Demonstrated outstanding communication, relationship building

• Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes

• Strong judgment and critical thinking skills

• Process and project management experience with excellent organization and planning skills

• Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

• Strong problem solving skills

Basic Qualifications:

• High school diploma or GED equivalent

• At least 2 years of Operations, Financial Services Compliance or Risk Management experience

• At least 2 years of experience in Process Management or Project Management

• At least 2 years of People Management Experience

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 1+ years of Risk Event management or Issue Management experience

• 1+ years of analytical experience

• 3+ years of experience in management of multiple projects concurrently in an autonomous environment

• 3+ years of risk methodologies and corporate risk practices experience

• 3+ years of operations management or risk management experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).