Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary
The Principal Business Systems Specialist is a primary technical resource for the Salesforce.com platform within the Surescripts' Information Systems group. This person will provide technical direction and support for the Surecripts' implementation of Salesforce.com in the areas of solution Architecture, Design, Configuration Development and Software Integration with other Surescripts enterprise information systems or third-party systems to meet the business needs.
Responsibilities
Solution Architecture
- The Solution Architect will hold end-to-end responsibilities for the analysis, design, build, test, and deployment of enterprise level solutions including the assessment of viable solution options, providing industry best practices and establishing trusted advisor status with Business and Technology stakeholders
- Technical ownership of Surescripts' Salesforce.com architecture. Identify and implement architectural changes or extend the existing architecture to support changes in functionality required.
- Take a leadership role in coordinating cross-departmental projects and activities that will impact the Surescripts Salesforce and other enterprise information systems architecture.
- Create and maintain the Salesforce.com development life cycle (SDLC) in a manner consistent with those in place for company's release management process.
Business Analysis
- As assigned, support a Business Analyst role to understand departmental requirements and create design requirements and documentation to support these requests.
- translate business requirements to the functional capabilities of the application
Development, Configuration and System Administration
- Develop and deploy configuration changes and other engineering tasks (including programming, software deployment and integration) to implement changes to the Surescripts Salesforce.com environment.
- Provide training and development support to departments seeking customized reports from related Salesforce.com content.
- Input to and compliance with the Salesforce product group's change control protocols.
- Participate in the testing and verification of program logic, data processing, and error resolution related to the Salesforce.com applications.
- Support the development and maintenance of Salesforce.com user manuals and guidelines and design artifacts as determined for the project or function implementation.
- Install Salesforce.com software products, APIs and 3rd party solutions for Salesforce.com as required.
Other
- Keep current on all feature and function changes implemented by Salesforce.com and other CRM vendors and make recommendations to the Salesforce.com Information Systems team on future directions of the tool.
- Direct research on extensions of existing Salesforce functionality using new technology and technology offered by Saleforce.com partners (via the 'App Exchange' or other sources)
- Forecast growth and capacity requirements within our Salesforce.com system to support requested functionality enhancements and staffing growth. This will involve active monitoring and reporting on production activities using Salesforce.com specific tools as well as general server and network performance utilities.
- Collaborate with analysts, architects, designers, database engineers and other software development staff (internally and with selected partners) that work on other applications requiring interface with Salesforce.com.
- Train and provide guidance to Surescripts staff as required
Qualifications
Basic Requirements:
- Bachelor degree in software engineering, computer science, business administration or in another technology or business related field or equivalent experience
- 8 years of experience in software development, database administration, systems operations or other related areas
- 2+ years of experience in advanced configuration including Data Loader, Workflow Automation, and Process Builder
- 2+ years of experience in the configuration, installation and deployment of Salesforce.com administrative modules including user administration, security (profiles and controls), data management, communication templates/emails and system monitoring
- 2+ years of experience in technology management in one of the following areas: Engineering, Operations, Project Management or Business Process Definition
- Expert understanding of the Salesforce.com platform including the Service Cloud, Sales Cloud, Marketing Cloud, Mobile and App Exchange solutions
- Extensive experience supporting standard software development lifecycles
- Leadership experience in the development and implementation of CRM oriented process changes (including technical deployment of supporting software environment(s)
- Experience showing a collaborative or consultative approach to providing technical solutions to solve business problems.
- Experience with Agile delivery methodologies such as Scrum
Preferred Qualifications:
- Experience consulting with various levels of company and IT Management aimed at the creation and documentation of business process models.
- Experience with more than one of the following operating systems of database technologies: Unix, Microsoft Windows, or Oracle and SQL Server.
- Previous experience in Health Care Information Technology.
- Salesforce.com Certification: System Administration
- Salesforce.com Certification: Salesforce Developer
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.
What You’re Like
You’re relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You’re curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you’re into incremental efforts that ultimately reap huge results.
What We’re Like
We’re a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.
What the Work is Like
Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $140,400 - $171,600 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
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