Procurement Support Specialist

The Supplier Enablement Senior Specialist is responsible for managing end-to-end supplier onboarding, vendor data governance, and enablement processes to ensure suppliers are efficiently, accurately, and compliantly integrated into procurement systems. The role plays a critical part in establishing a strong operational foundation by ensuring high-quality supplier data, adherence to regulatory and contractual requirements, and seamless coordination with cross-functional stakeholders.

Key Responsibilities- Supplier Enablement

• Carry out the Procurement Operations functions in line with the defined processes
• Manage end-to-end supplier onboarding, including collection, validation, and approval of supplier documentation prior to system activation
• Conduct supplier due diligence and validation checks, including verification of critical information such as banking, tax, and legal documentation
• Create and maintain vendor master data in procurement and finance systems (e.g., VRM, 3PDD, Ariba, DxPT, ERP), ensuring accuracy and completeness of supplier records
• Maintain accurate vendor records, process vendor data updates and changes to supplier data, ensuring timely and accurate modifications to existing supplier information
• Collaborates closely with procurement, finance, compliance, and legal teams to validate supplier information, support risk mitigation, and ensure compliance with regulatory, contractual and internal requirements.
• Act as a key point of contact for suppliers and internal stakeholders, providing guidance on onboarding processes and resolving inquiries proactively
• Manage procurement requests and queries, including ticket processing and issue resolution within agreed timelines.
• Drive supplier enablement efficiency by standardizing onboarding procedures and ensuring clear communication across stakeholders
• Support risk mitigation efforts by ensuring all supplier data and onboarding activities meet compliance and audit standards
• Maintain high data quality standards, enabling reliable reporting, transactions, and downstream procurement activities
• Monitor and track onboarding progress, ensuring timely supplier activation and adherence to SLAs/KPIs
• Coordinate with requestors, sales teams, and suppliers to ensure accurate and timely fulfillment of requirements.
• Monitor and manage supplier onboarding-related activities
• Maintain and update procurement systems, including hub webpages
• Assist in conducting supplier sustainability and responsible business assessments
• Prepare and deliver reports and analyses to improve spend visibility and support decision-making.
• Support additional customer requirements such as sustainability and compliance-related initiatives.

Process, Compliance & Stakeholder Engagement

• Execute and manage business processes across varying levels of complexity with accuracy and efficiency.
• Continuously review, enhance, and standardize processes to drive operational excellence and innovation.
• Ensure compliance with global standards, internal controls, and audit requirements.
• Maintain up-to-date process documentation, including workflows and procedural guidelines.
• Collaborate with business stakeholders to understand requirements and deliver high-quality service.
• Act as a key point of contact, addressing queries and resolving issues in coordination with internal teams and suppliers.
• Partner with technical teams to support system enhancements and issue resolution.
• Ensure business continuity and adherence to organizational policies at all times.

Data Analysis & Reporting

• Generate and present accurate, timely reports and performance updates to management and stakeholders.
• Perform data analysis to support project planning, workload distribution, and strategic decision-making.

Performance Management & Team Support

• Monitor and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Review performance metrics and implement improvements to drive efficiency and quality.
• Provide guidance, training, and mentoring to junior team members.
• Support team to ensure compliance with company policies and procedures.

Governance & Additional Duties

• Ensure completeness and accuracy of documentation across all procurement activities.
• Maintain efficient and updated systems and tools to support operations.
• Support audit requirements and business continuity efforts, ensuring proper documentation and process adherence
• Perform additional tasks as required by management in line with business needs.

Qualifications & Requirements

• Minimum of 3–5 years of experience as a Senior Specialist in a BPO environment, specializing in supplier enablement, and providing services to countries outside the Philippines.
• Strong communication and interpersonal skills with the ability to engage effectively with stakeholders.
• Proven ability to work independently and collaboratively within a team environment.
• Fluent in English (written and verbal); proficiency in German or Spanish is an advantage.
• Excellent analytical and problem-solving skills with a logical approach to complex challenges.
• Strong time management and prioritization capabilities.
• Demonstrated negotiation skills and knowledge of service support standards and best practices.
• Proficiency in eSourcing tools, Vendor Risk Management, 3PDD, SAP, Ariba, and other ERP systems.
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint).

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