Job Description:
Key Responsibilities
Product Discovery & Strategy
Lead product discovery efforts to understand user needs, pain points, and opportunities.
Collaborate with stakeholders to define product vision, OKRs, and roadmap for Momentive’s Marketing, Sales, Support and Professional Services platforms, which run on Salesforce.
Own backlog refinement sessions and prioritize features based on value, effort, and risk.
Agile Delivery & Sprint Planning
Own and manage the product backlog, ensuring stories are well-defined, estimated, and ready for sprint planning.
Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
Work closely with Salesforce developers, architects, and admins to ensure timely and high-quality delivery.
Platform Ownership
Define and refine Salesforce CPQ configurations (pricing rules, product bundles, quote templates).
Oversee enhancements to features such as opportunity management, forecasting, and lead routing.
Ensure platform scalability, usability, and integration with ERP, billing, and customer support systems.
Stakeholder Engagement & Communication
Act as the primary liaison between business stakeholders and the delivery team.
Translate business requirements into user stories, acceptance criteria, and test cases.
Provide regular updates on roadmap progress, sprint outcomes, and platform performance.
Testing, Enablement & Continuous Improvement
Assess the impact on key stakeholder capabilities based on product updates.
Coordinate UAT and ensure features meet business expectations before release.
Develop documentation and support change management efforts.
Analyze usage data and feedback to inform future iterations and backlog grooming.
Additional duties as assigned.
Required Skills & Qualifications
4+ years of experience as a Product Owner or Product Manager or Administrator in Salesforce environments.
Hands-on experience with Salesforce CPQ, Sales Cloud, Service Cloud and/or Agent Cloud.
Strong understanding of Agile methodologies and product lifecycle management.
Proficiency with Jira, Confluence, and Agile delivery metrics.
Excellent communication, facilitation, and stakeholder management skills.
Preferred Qualifications
Salesforce certifications (CPQ Specialist, Sales Cloud Consultant, Certified Administrator).
Experience with DevOps tools (e.g., Copado, Gearset) and sandbox management.
Background in B2B SaaS, manufacturing, or enterprise sales operations.
Other Skills
Excellent verbal and written communication, organization and follow-up skills.
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary.
Proven ability to handle multiple tasks with minimal supervision.
Ability to work effectively within a fast-paced, deadline-driven environment.
Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information.
About Us:
Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
