Product Service Specialist
About Wisconsin Converting, Inc.
For more than 40 years, Wisconsin Converting, Inc. has been a proud manufacturer of paper bags for the retail, food service, medical, and e-commerce industries. Each year, we produce and ship millions of paper bags in every shape and size to businesses nationwide. Our 100% recyclable and compostable packaging options continue to grow in popularity with small businesses and national chains.
Why Join WCI?
Step into an exciting role as a Product Service Specialist, where you’ll play a key part in delivering top-notch customer support. From processing orders and handling inquiries to coordinating with internal teams, you’ll help ensure smooth operations and customer satisfaction. Join a team that values collaboration, attention to detail, and exceptional service – all while enjoying great benefits and a steady schedule!
Your Role:
As a Product Service Specialist, you’ll:
- Process and enter customer orders accurately into the ERP system.
- Verify pricing, discounts, billing, shipping, and credit status while keeping customers updated.
- Maintain and update customer records, including account setups and sample requests.
- Research and resolve order issues, process returns, and coordinate with production.
- Deliver outstanding customer service by addressing inquiries and ensuring a smooth order process.
- Work closely with sales, production, and accounting teams to support customer needs.
- Keep management informed of key activities and participate in meetings as needed.
- Handle other tasks as required to support the team.
What We’re Looking For:
Education: High school diploma or equivalent (required).
Experience: At least 1 year of customer service experience.
Skills:
- Strong communication and problem-solving abilities.
- Commitment to providing excellent customer service.
- Ability to multitask and work well in a team.
- Detail-oriented and highly organized.
- Comfortable using computers, calculators, and office equipment.
- Strong math skills.
What We Offer:
- Steady Schedule – Monday-Friday, 8-hour shifts.
- Time Off & Holidays – Immediate PTO plus 8 paid holidays to relax and recharge.
- Health Benefits – Medical, Dental and Vision insurance offered. Coverage begins the first of the month after your hire date to keep you and your family healthy.
- Retirement Savings – 401(k) plan with a 50% company match on the first 6% of your contributions, helping you build your future
Ready to Take the Next Step?
If you’re detail-oriented, customer-focused, and ready to join a great team, we want to hear from you! Apply today and start your journey with us!
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