Production Coordinator

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development

Role: Production Coordinator- must have flooring installation experience
Location: Westfield, NJ

Company Overview: Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions while creating a welcoming and customer-focused environment. Our commitment to outstanding service and quality drives our goal to make a lasting, positive impact on customers and the local community.

Position: Production Coordinator As the Flooring Installation Manager at Floor Coverings International, you will be instrumental in leading our operations and supporting our business growth. Serving as the primary point of contact for our valued customers, you’ll ensure their satisfaction from start to finish. This role demands strong leadership, outstanding multitasking abilities, and meticulous attention to detail to uphold our standards of excellence. Additionally, you will have the opportunity to earn bonuses based on performance, providing an extra incentive to excel in your role while contributing to the success of our team.

Production Coordinator Benefits And Perks:

• Competitive Salary: $50,000-$70,000 - Reflective of experience and industry standards.
• Bonus Opportunities: Designed to support and accelerate your growth.
• 401K Opportunity: Start planning for your future with retirement savings options.
• Paid Vacation and Holidays: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Computer: Technology to support productivity.
• Locally Owned: Friendly, supportive, and team-oriented workplace.
• Paid Training and Ongoing Development: Invested in your growth.
• Full-Time Schedule: Monday through Friday (some weekends when necessary).

Production Coordinator: Qualifications
This role is perfect for a motivated individual ready to bring their installation expertise and leadership to a growing team!

• Industry Expertise: Demonstrated experience in flooring installation and production management.
• Excellent Communicator: Skilled in both phone and in-person interactions to ensure seamless coordination.
• Strong Industry Network: Established connections with reliable installers and suppliers.
• Production Management Skills: Proficient in planning, scheduling, and optimizing workflows for efficient production.
• Tech-Savvy: Comfortable using various computer systems and industry-related software (ex. Salesforce, Excel, Outlook, etc).
• Proactive Planner: Anticipates challenges and adapts strategies to ensure project success.
• Bilingual Advantage: English/Spanish proficiency is a plus.
• Growth-Oriented Mindset: Excited to contribute to a fast-paced, high-growth, start-up environment.
• Organizational Excellence: Highly organized, with a strong ability to multitask and manage details effectively.
• Confident Decision-Maker: Capable of making independent decisions when necessary.
• Transportation: Will offer mileage for use of own vehicle.
• Valid Driver’s License & Insurance: A current driver’s license and proof of auto insurance are required.

Production Coordinator: Key Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Sales Support: Provide assistance to the sales team, including ride-a-longs for complex quotes.
• Communication: Provide customers and installers with clear updates on project start dates and timelines.
• Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent.
• Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
• Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs.
• Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
• Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos for every project to ensure accountability and quality
• Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.

Meet Matt – Your Local Owner
Matt is the newest Floor Coverings International owner in the area, and he’s excited to bring a customer-focused approach to homes and families in the community he’s called home for the past 12 years. Matt and his wife, Lara, have been married for 10 years and are proud parents of two energetic boys who keep them on their toes.

When he’s not working, Matt enjoys staying active, reading, and spending quality time with his family. With a strong passion for customer service and a commitment to excellence, Matt is dedicated to delivering a stellar experience from start to finish for each and every customer. He looks forward to helping homeowners fall in love with their floors—one project at a time.

If you are a motivated individual with a strong desire to manage both people and production, and if you are excited about the opportunity to work for a company renowned for its commitment to customer service and integrity, apply today to join our team and make a positive impact on the local community.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.