Program Administrator 3 (9-1-1 Support and Compliance Administrator)

About Us:

The Ohio Department of Administrative Services (DAS) is seeing an experienced and motivated professional to serve as a Program Administrator 3 (9-1-1 Support and Compliance Administrator) for the First Responder Communications / 9-1-1 Program Office within the Administrative Support Division at DAS. 

Led by Director Kathleen C. Madden, DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. 

What You'll Do:

Under direction of agency 9-1-1 Administrator, oversees Public Safety Answering Points (PSAPs), provides support, ensures compliance, & supervises County Coordinators to ensure all counties are following established program guidelines under OAC 5507 & ORC 128. 

• Develop & maintain the support & compliance program & update to ensure all requirements meet the ORC & OAC. 
• Develop & implement audit policies & procedures. 
• Develop & implement technical assistance to agencies (PSAPs) under jurisdiction of the Ohio 9-1-1 Program Office & Statewide 9-1-1 Steering Committee. 
• Receive & respond to queries from PSAPs across the state concerning 9-1-1 operations.
• Conduct audits at all 88 counties & report critical & noncompliance issues for resolution.
• Based on the audit, validate PSAP(s) compliance with OAC 5507 & ORC 128. & prepare a report to the 9-1-1 Administrator based on the findings recommending compliance or non-compliance.
• Adjust audit procedures to meet unexpected or complex situations.
• Provide audit program reports & recommendations to the 9-1- 1 Administrator & the Statewide 9-1-1 Steering Committee.
• Provide training reports & recommendations to the 9-1-1 Administrator & the Statewide 9-1-1 Steering Committee.
• Represent the 9-1-1 Administrator at meetings with Federal, State, & Local agencies and trade organizations when needed.
• Handle sensitive issues with agencies concerning audits.
• Develop training for PSAPs to comply with PSAP Technical & Operational Standards in OAC 5507 & ORC Chapter 128.
• Attend training & maintain awareness of current & upcoming industry trends and best practices according to Federal, State & Local standards
• Others Duties as assigned

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Minimum Qualifications:

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration. 

-Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 2, 63123.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Program Management

Knowledge, Skills and Abilities-

Knowledge-

• 9-1-1 Operations & Emergency Communications Centers
• Ohio Revised Code Section 128*
• Ohio Administrative Code 5507*
• Governmental & generally accepted accounting principles & procedures
• Auditing standards & procedures
• Compliance requirements.
• Professional management practices.
• Rules & procedures applicable to agency operations.*

*Developed after employment

Skill:

• Operation of personal computer &
  associated hardware/software
  (e.g., MS Office Suite) & use of
  Internet

Ability:

• Address audit issues of high complexity.
• Define Problems
• Prepare, review &/or edit audit work papers.
• Establish facts & draw valid conclusions.
• Develop audit work plans
• Work with County Coordinators on standardized schedule.
• Develop & implement operational audit policies, procedures, & standards.
• Analyze abstract concepts & draw valid conclusions.
• Demonstrate high level of verbal & written communication.
• Handle routine and sensitive inquire written & in-person from contacts with other government officials, state/county staff, providers &/or general public.

• When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the qualifications outlined on this job posting. 
• All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. 
• If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. 
• We recognize and value the diverse talents and abilities that individuals possess. If your exceptional qualifications align with other positions within our organization, we encourage you to apply. Your application will be thoughtfully considered for all suitable opportunities that may arise. We appreciate your interest in joining our team.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.