Program Manager

PROGRESS VALLEY, INC.

JOB DESCRIPTION

Job Title:

Program Manager

Department:

Residential & Outpatient Services

Reports To:

Senior Director of Clinical Services

Location:

Varies

Classification:

Exempt, Full-Time

Licensure Required:

LADC - Supervisor

Revision Date:

June 2026

Core Values

Our core values shape the culture of Progress Valley and define what we expect from ourselves as colleagues, leaders, and caregivers. These values guide how we serve clients, collaborate with one another, and carry out our responsibilities each day.

Core Value

Definition

What This Looks Like

Service

We serve all people with compassion, dignity, and respect.

Respects and values each person's background, beliefs, and experiences; demonstrates person-centered care; advocates appropriately for those we serve.

Integrity

We do what is right, take responsibility for our actions, and act ethically.

Acts honestly and ethically; owns mistakes with transparency; aligns words, decisions, and actions.

Awareness

We show self-awareness and empathy in our interactions.

Regulates emotions; listens to understand; communicates clearly, respectfully, and constructively.

Ownership

We take responsibility for our work, our decisions, and our impact.

Follows through on commitments; takes accountability for outcomes; invests in solutions, not problems.

Resilience

We remain steady, adaptable, and grounded.

Navigates challenges with positivity; embraces change; remains effective through adversity.

Growth

We prioritize growth in ourselves, our work, and our mission.

Seeks feedback; advances professional skills; contributes to improving and expanding services.

Position Summary

The Program Manager provides program administration and supervision of treatment services for people with behavioral health disorders. In partnership with the Senior Director of Clinical Services, this position manages fiscal and program policies and represents the agency with public and private partners. The Program Manager implements treatment services, monitors quality controls, and supervises, coaches, and develops program staff.

This position requires strong organizational skills, crisis tolerance, flexibility, and the ability to manage multiple priorities. The Program Manager must be able to dissolve and resolve conflicts within staff and client structures and work through crisis situations in a professional, therapeutic, and positive manner.

All responsibilities are expected to be carried out in alignment with Progress Valley’s Core Values in addition to established policies and procedures.

Essential Responsibilities

Service

Implements therapeutic services consistent with agency philosophy, client needs, and client-centered care.

• Implement therapeutic services consistent with agency philosophy and client needs.
• Collaborate with Central Access to maintain or exceed census and completion rates by managing intake and discharge processes.
• Provide counseling services, facilitate groups, and support clients when staff are unavailable.
• Identify client needs and connect them to appropriate internal or external resources.
• Participate in alumni engagement, community education, and advocacy activities.

Integrity

Ensures ethical, compliant, transparent, and professionally responsible program operations.

• Ensure compliance with all local, state, and federal regulations and licensing requirements.
• Maintain ethical and professional standards with staff and clients.
• Conduct chart reviews and audits and ensure documentation accuracy for open and closed files.
• Communicate regularly and transparently with the Senior Director of Clinical Services through reports, meetings, and supervision.
• Recommend policies and program improvements that support organizational objectives.

Awareness

Uses emotional regulation, empathy, and constructive communication to support staff, clients, and partners during routine operations and crises.

• Demonstrate emotional regulation, empathy, and constructive communication during conflict or crisis.
• Provide clinical supervision that emphasizes listening, clarity, and supportive accountability.
• Facilitate staff meetings that promote collaboration, safety, and shared understanding.
• Consult with internal and external professionals to ensure comprehensive client care.
• Support staff in navigating client crises and implementing appropriate interventions.

Ownership

Takes responsibility for program leadership, staff supervision, fiscal stewardship, daily operations, and community partnerships.

• Recruit, hire, train, supervise, and evaluate staff.
• Organize and supervise daily program operations, including physical plant oversight.
• Manage fiscal policies, authorize expenditures, and assist with budget preparation.
• Develop goals, systems, and procedures that support program success.
• Arbitrate formal client and staff grievances as needed.
• Maintain referral sources and community partnerships.

Resilience

Remains steady, adaptable, and solutions-focused during crises, operational challenges, change, and emergent program needs.

• Navigate crises with steadiness, positivity, and adherence to therapeutic best practices.
• Adapt program components to meet changing resident needs.
• Maintain a positive, safe, harmonious, and productive work environment.
• Support staff through operational challenges, change, and stress.
• Participate in on-call rotation and respond effectively to emergent needs.

Growth

Advances staff development, clinical practice, program improvement, quality outcomes, and continued professional learning.

• Ensure staff receive training in EHR systems, clinical practices, and group curriculum delivery.
• Supervise development and maintenance of therapeutic, behavioral, and educational group curricula.
• Attend seminars, conferences, and training to remain current on licensing and best practices.
• Contribute to program development, quality improvement, and service expansion.
• Collect and analyze program and client statistical data to inform improvements.

Authority

• May admit and discharge residents with input from counseling staff or in emergencies.
• May hire or terminate employees with approval from the Director of Human Resources and Senior Director of Clinical Services.
• Perform other duties as assigned by supervisor or management.