Project Manager (Customer Experience)

In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY:

Uses formal project management methods to initiate, execute, and control pre-defined projects through traditional or agile project teams. Full stage gate methodology and/or agile methods typically employed. Manages medium size effort / projects / tasks and serves as a subject expert in an individual contributor role. Change management experience required. Moderate to many number of stakeholder touch points.

POSITION PRIMARY RESPONSIBILITIES:

• Manage work definition with teams, document project activities, sequences of milestones, dependencies and duration of tasks required to complete the project on time and within budget. Defines project scope and schedule while focusing on regular and timely delivery of value. Supports product owners in managing customer expectations for project deliverables, managing stakeholder communications and helping implement an effective system of program governance.
• Work closely with sponsor and stakeholders to determine project scope, goals, deliverables, required resources, budget and timing, while satisfying scalability, reliability, performance, and resource constraints. Manages program/project scope and facilitates changes through a standard change management process.
• Responsible for coordinating with others cross functional IT and Business teams as necessary to resolve interdependent issues. Provide direction and decision making for problem resolution to project resources during the project duration in a matrix organizational structure.
• Effectively manage trade-offs between scope/cost/schedule versus customer benefit while maintaining quality and minimizing risk.
• Regularly tracks and reports status, issues, risks, and financials and communicates to management by preparing and producing high quality reports and presentations.
• Lead cross-functional project teams through the project lifecycle, providing clear direction, setting priorities, and fostering a collaborative work enviroment.

POSITION QUALIFICATIONS AND SKILLS:

• Proven ability to manage multiple projects concurrently.
• Excellent leadership and interpersonal skills with the ability to influence and collaborate across various levels of the organization.
• Strong verbal and written communication skills
• Strong problem-solving skills.
• Strong time-management and prioritization skills.

POSITION MUST HAVE QUALIFICATIONS:

• Bachelor’s degree required.
• Project Management certification preferred.
• Two to five years of related experience and demonstrated success in project leadership.

COMPENSATION:

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $99,216 - $153,784/year.

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [email protected].

We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.