Pulp Sales Coordinator- Lead

Inside Sales Pulp Lead

This role is responsible for coordinating activities between pulp procurement and production teams, global sales, and logistics to ensure the efficient and timely fulfilment of customer orders. The position involves scheduling production and shipments to optimize both operational efficiency and logistical performance while meeting customer specifications. A key focus of the role is maintaining inventory levels in alignment with planning targets through effective forecasting and coordination as well as making recommendations for process and policy improvements.

Main Responsibilities

• Develop, optimize, and publish the pulp production schedule to ensure full machine utilization while meeting customer delivery and quality requirements; adjust schedules in response to disruptions and communicate impacts to sales and operations; escalate urgent issues and collaborate with IT/BPE to resolve system problems.
• Ensure accuracy of customer and order information, validating specifications, quantities, and requested dates against production capabilities and resolving discrepancies as needed.
• Serve as a primary contact for customers, global sales teams, and logistics, providing timely updates on order status, production schedules, shipping plans, railcar activity, and documentation.
• Maintain weekly sales forecasts and three-month outlook, incorporating schedule changes; prepare and distribute required business reports; support global affiliates and Finance with forecasting insights and data to inform planning and decision-making.
• Produce month‑end inventory and financial close reports, update sales forecasts with actuals, and investigate and reconcile variances between physical and system inventories.
• Lead the weekly Sales & Operations Planning call, consolidating cross‑functional updates into a cohesive presentation.
• Maintain key business systems (Elixir, Proficy, SAP, MICS, EPIC BObj), interfaces, and customer master data to ensure production and shipping continuity; submit DCRs and support system testing.
• Perform assigned controls within the Sappi Internal Control (SIN) framework according to defined procedures and frequency.
• Ensure compliance with all certification programs, including correct Forestry Certification claims on orders; participate in internal and external audits (ICS, Forestry Certification, ISO) and serve on SNA’s Certification Compliance Team.
• Stay current on Sappi and industry knowledge; participate in training and improvement initiatives that enhance personal, team, and organizational capability.
• This role does not include formal on call responsibilities. However, there may be occasions when the position is contacted after hours to provide guidance or support, which may require returning to the mill if the issue cannot be resolved remotely.

Minimum Education and Skills

Requirements

• Advanced knowledge of SAP, Microsoft Office, Outlook, SharePoint, Elixir, Manufacturing Execution, Enterprise Resource Planning, and other systems necessary for the role; adept at learning; embraces change.
• Bachelor’s degree in Supply Chain Management, Engineering, Logistics, Business Studies or equivalent job related or professional experience. 2 years' experience required.
• Excellent verbal and written communication skills, excellent interpersonal and time management skills, strong team player, positive disposition, autonomous, and self-aware.
• Ability to manage multiple tasks and conflicting priorities, self-sufficient and self-directed with a high attention to detail and accuracy.
• Capable of building strong relationships across organization boundaries.
• Ability to understand and interpret financial performance metrics of the department.
• Familiar with logistics contracts and tariffs, international logistics operations, trade compliance, warehousing and inventory management.
• Proven problem‑solving capability, including working cross‑functionally to diagnose challenges, remove obstacles, and drive continuous improvement.
• Travel, as needed for job.