What You'll Do:
- Responsible for handling international e-commerce feedback tickets, categorizing and labeling bad cases, analyzing tickets, and summarizing common and typical issues.
- Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying business logic, and drive solutions.
- Collect and organize various issues, and generate basic data outputs for daily, weekly, and monthly reports.
- Communicate and collaborate with domestic and international teams to resolve issues.
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