We are seeking a highly motivated Quality & Process Improvement Manager to join our Operations team. This individual will play a key role in optimizing manufacturing, warehousing, and inventory control processes, improving facility-wide operational efficiencies, and ensuring the output of consistent and high-quality performance in our repacking operations. The ideal candidate thrives in a fast-paced environment, is passionate about quality, process improvement, and can bridge the gap between technical specifications and repeatable floor-level execution.
The Quality & Process Improvement Manager will report directly to the Senior Director of Quality & Process Improvement. This role operates within a broader strategy aimed at ensuring operational excellence, quality assurance, and process standardization across all Sojo Industries sites. The Quality & Process Improvement Manager will support these efforts by executing data-driven process improvements, documenting best practices, and maintaining robust quality procedures. This includes working closely with internal partners in commercial, customer operations, production, warehouse, engineering, maintenance, and shipping/receiving functions, and interfacing with external suppliers and customers.
The ideal candidate is located near a Sojo Industries Inc. hub location and is expected to be on-site to be successful in this role. This role will require travel to other Sojo locations within the U.S. up to 25%.
Responsibilities
Drive Operational Excellence through daily assessment of Operation KPIs, including line availability, machine uptime, line downtime, process cycle time, production thruput, scrap rates, inventory accuracy, and finished goods quality checks.
Ensure compliance with the customer’s quality standards as defined in operational Standard Work Procedures (SOPs).
Lead commissioning activities for new customer product launches on existing repacking lines and during the integration of new production lines.
Lead root cause analysis (RCA) and the corresponding corrective/preventive actions (CAPA) for process deviations, non-conforming materials, and customer complaints.
Maintain robust quality assurance programs for all material inputs, including raw materials (e.g., WIP products) and packaging components.
Ensure the facility’s readiness for regulatory, customer, and 3rd party audits (e.g., SQF certification) by maintaining robust food safety & quality management programs.
Travel to Sojo sites as needed to support project implementation and cross-site process alignment.
All other duties as assigned.
