West Michigan's largest private music lesson school is now hiring a full-time front desk team member to work at our Jenison location and occasionally at our Grand Rapids location. This Student Service Coordinator will perform a variety of tasks under the supervision of the school Student Experience Manager and Operations Manager.
If you love people, if you love kids, if you have a passion for doing a good job, then this Receptionist/Front Desk Team Member job is for you.
$18-20 per hour to start with raises based on performance evaluations, 80 hours of PTO (paid time off) annually, bonuses and profit sharing program.
We offer 100% company paid vision, dental, and life insurance benefits.
Must be willing to work as needed at both locations, nights and weekends required.
Knowledge of music and/or playing an instrument is not required.
RECEPTIONIST/FRONT DESK TEAM MEMBER SCHEDULE: 40 hours
The current available work schedule includes Mon-Wed 1:15-9:15 in Jenison and a Saturday 9:00-4:00 in Jenison, and a Sunday 12:00-5:00 in Grand Rapids. Great position for someone who has a lot of flexibility, doesn’t mind evening and weekend work, and is looking for a high paying position.
RECEPTIONIST/FRONT DESK JOB DUTIES:
- Answering phones (Looking for the GOLDEN VOICE, one that sounds amazing on the phone with a great tone and excitement for our customers.)
- Managing details (Requires a great memory.)
- An ability to sell yourself as well as selling our services as the best music lesson experience in West Michigan. (Looking for a people person.)
- Note: If you do not like sales, please do not apply. Selling our school on the phone to potential clients is part of this position.
- Registering clients
- Processing paperwork
- Cleaning
- Communicating with teachers, staff and clients.
- Daily interaction with kids and their parents.
- Providing over-the-top customer service to everyone who walks through the Academy doors, making them feel welcomed, heard, and appreciated.
- Scheduling needs for over 500 students and more than 40 teachers. High attention to detail and strong communication skills are necessary. (Experience with Google products is preferred)
- Ability to follow directions, multi-task, meet deadlines, and achieve monthly registration goals.
- Independent problem solving
- Keeping the overall appearance and look of the Academy consistent with the image and culture of the Academy.
RECEPTIONIST/FRONT DESK IDEAL QUALIFICATIONS/EXPERIENCE:
- Restaurant,
- Hospitality
- Retail
- Medical office
- Veterinarian office
- Salon
- Any position that is fast paced, with a lot of interaction with the public.
IDEAL TRAITS:
· People person
· Great memory
· Good with Microsoft office and Google products
· Great phone skills
· Ability to work alone
· Ability to multi task and keep up with lots of details
· Manage a fast paced environment
Hours: Must have some evening and weekend availability
Position Close Date: Open until filled - PLEASE DO NOT CALL OR EMAIL REGARDING YOUR SUBMISSION: Doing so will remove you from consideration.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Application Question(s):
- Briefly explain why you are interested in this position.
Experience:
- Customer service: 2 years (Required)
- Google Docs: 1 year (Required)
Ability to Commute:
- Jenison, MI 49428 (Required)
Ability to Relocate:
- Jenison, MI 49428: Relocate before starting work (Required)
Work Location: In person
