Receptionist - Opportunity Center

About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY: (WHAT, HOW, WHY)
The Receptionist serves as the first point of contact at the Opportunity Center, offering a warm and professional welcome to all visitors, clients, and community partners. This role is essential in creating a positive first impression while supporting the smooth flow of information and services. The receptionist will manage in-person interactions as well as digital communications, and will be a key part of ensuring clients are connected to the right support quickly and efficiently.

MINIMUM REQUIREMENTS:

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:

• High school diploma or equivalent required; additional training in office administration or customer service is a plus.
• Experience in a front desk, receptionist, or customer service role preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Comfortable using technology including email, scheduling platforms, Microsoft Office (Word, Excel, Outlook), and possibly CRM or case management systems.
• Highly organized with the ability to manage multiple tasks at once.
• Compassionate, patient, and culturally sensitive approach when interacting with the public.
• Ability to work independently and as part of a team in a fast-paced environment.

ESSENTIAL DUTIES:

• Greet all visitors with professionalism and warmth, creating a welcoming environment.
• Manage front desk operations, including monitoring lobby activity and maintaining a clean, organized reception area.
• Respond promptly and accurately to inquiries received via phone, email, and digital platforms (such as online forms, chat tools, or appointment scheduling systems).
• Direct clients to appropriate team members, services, or resources based on need.
• Schedule and confirm appointments using shared calendars and scheduling software.
• Support administrative functions such as data entry, document scanning, mail distribution, and inventory tracking for front desk supplies.
• Maintain a high level of confidentiality and professionalism when handling client information.
• Collaborate with staff to support daily operations, community events, and special projects.
• Maintain a thorough understanding of all programs and services offered at the Opportunity Center to provide accurate information and guidance to clients and visitors.
• Assist with client intake processes, including initial paperwork, data collection, and connecting individuals to internal and external resource referrals as needed.

PERODICAL DUTIES:

• Process billings and submit to Accounting
• Process requisitions for purchases needed for the operation of guidelines.
• Filing as needed to meet needs of the department.

OCCASIONAL DUTIES:

• Provide back-up coverage for clerical support needs within the facility.
• Provide training for new staff on use of telephones, computers and provide basic information of front office operations.

Benefits:
Goodwill offers a competitive compensation package including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

Please complete application and attach resume with detailed work experience.
Incomplete applications will not be considered for the position.

EEO Employer/Vet/Disabled

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